Overlay

FAQs

Cargo

Q.

Does Air India carry Cargo on its flights?

A.

Yes, Air India carries cargo shipments on its Domestic as well as International Flights.

Top
Q.

How are the consignments accepted for air transportation by Air India?

A.

Consignments are accepted a) directly from the shippers b) Through Cargo Agents C) Through Interline Partners.

Top
Q.

What is the responsibility of the Shipper?

A.

The Shipper is obligated to comply with all the customs and other government regulations of any country flown from/to/through relating to the packing, carriage and delivery of goods including the furnishing of such information and documents as may be necessary to meet such requirements. Carrier will be under no obligation to inquire into the correctness or sufficiency of required information, document or marking.

Top
Q.

type of cargo can be carried on Air India flights?

A.

Air India offers the facility to carry a variety of commodities like General Cargo, Courier, Perishable, Live animals, Valuable Cargo, Newspapers, Magazines, books, Periodicals, Human Remains, Dangerous Goods, Heavy Cargo, Wet cargo etc.

Top
Q.

Does Air India operate Freighter?

A.

No. AI at present doesn’t have a freighter aircraft .Cargo is carried in the belly of the aircraft only. Depending upon the type of the aircraft the cargo is loaded onto the aircraft on ULDs (pallets/container) OR loose cargo loading is done in bulk.

Top
Q.

Can I avail these facilities on AI Express flights?

A.

Yes. Cargo carriage on AI Express flights is also governed by the above conditions and facilities thereof.

Top
Q.

Can I book cargo on AI flights through cargo agents?

A.

Yes, Cargo on AI flights can be booked either through AI cargo Agents or Through AI Cargo booking offices.

Top
Q.

If I book cargo directly from AI counter will I get some benefit?

A.

Yes, for walk in shippers/customers a discount of 10% is presently applicable on the freight charges. The discount has some conditions attached for which you may contact the nearest AI Cargo office.

Top
Q.

What is the rate structure for booking cargo on AI flights?

A.

The charges for booking Cargo on AI flights include the applicable Freight Charges plus other applicable charges. The details of which can be acquired from nearest AI cargo office .Based on the market conditions, AI often offers promotional rates on its specific flights/sectors.

Top
Q.

Does AI offer any special rate for Specific Commodities?

A.

Yes, In order to promote the movement of special commodities (like cherries from Srinagar, Sea food from Coastal area, Pharmaceuticals, Auto-parts etc) AI does offer Specific commodities rates.

Top
Q.

When am I required to bring my cargo for a domestic flight?

A.

The cut off time for Acceptance of Domestic Cargo is Three hours prior to the departure of the flight.

Top
Q.

When am I required to bring my cargo for an International flight?

A.

The cut off time for Acceptance of International Cargo is four hours prior to the departure of the flight after completing all the Customs formalities.

Top
Q.

What procedure do I need to follow for booking "Human remains "on AI flights?

A.

Carriage of Human Remains is under special arrangements and is subject to furnishing requisite documents.
The following documents are required for the carriage of Human Remains if the transportation is on domestic flights of AI:-
1) Death Certificate
2) Cremation Certificate (If as ashes)
3) Embalming Certificate (If in coffin)
4) Police Certificate. Must if the death is unnatural.
The following additional documents are required for the carriage of Human Remains if the transportation is on International flights of AI:-
1) Cancelled passport
2) Consular Certificate (from the office of the Consular of the nationality of the deceased)
For further information you may contact the nearest AI Cargo office.

Top
Q.

Can I transport my pet dog on AI flights?

A.

Yes, AI does carry pet dogs as Cargo. However, advance intimation needs to be given to the cargo section at the airport of departure. Only those animals which appear to be in good health shall be accepted for transportation. A Health /Quarantine certificates from a practicing veterinary doctor is also required. For further details, the nearest AI cargo office may be contacted.

Top
Q.

Can I carry unaccompanied baggage as cargo on the Flights of Air India?

A.

Yes, unaccompanied baggage can be transported as Cargo on AI‘s Domestic and International Flights.

Top
Q.

For what all commodities Advance Intimation needs to be given to AI?

A.

a.) Shipments of unusual shape and size
b.) Human remains
c.) Perishables
D. Valuable cargo
e.) Live stock
f.) Dangerous Goods
g.) any other shipment requiring special handling /care .

Top
Q.

. Can I book my Cargo on " To - Pay " basis ?

A.

Yes, you can book your shipments on "To-Pay " basis wherein the consignee can make the due payments to AI at the time of delivery .However the following shipments will not be accepted under "TO-Pay " basis
a.) Perishables
b.) Newspapers
c.) Human remains
d.) Unaccompanied Baggage /personal effects
e.) Where the re- sale value of the goods would be less than the total amount to be collected
f.) Livestock

Top
Q.

What kind of shipments can not be carried as Cargo on AI flights?

A.

There are certain types of cargo which are not acceptable for carriage by air by AI. They are:
a.) Goods liable to endanger the aircraft, persons or property
b.) Goods which are prohibited by law/regulation of the country of origin/destination /transit/over flown.

Top
Q.

What are the packaging requirements to book cargo for AI flights ?

A.

The cargo which is accepted for carriage must be in "Ready for Carriage " . The cargo is said to be "ready for carriage "only when they are –Properly packed, Properly Marked, properly labeled and Properly Documented with the correct weight of the entire shipments.

Top
Close

You are visiting a travel partner of www.airindia.in.

This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

Continue

Close

User Subscription for Newsletter/Special Offer

Email Address:
First Name: Last Name: Contact Number:
Close

You are visiting a travel partner of www.airindia.in.

This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

Continue

Back to Top
Rate this site
Live Support