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FAQs

Online Booking

Q.

If I book my flights online, how will I get my tickets?

A.

After you complete your online purchase, the system will generate your itinerary receipt vide email and display the key information of about your reservation on the screen. You will need to print the receipt sent by email and produce it at the airport along with your valid photo identification for check-in. Please carry this printed receipt to gain access to the airport and to check-in.

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Q.

I did not receive a booking confirmation on the page. What should I do?

A.

You should have received a copy of the receipt at the email address you entered during the booking process. Please check that the email has not gone into your Junk Mail folder. You are required to print and carry this receipt to gain access to the airport and to check-in. Alternately, you may click on the "My Bookings” option in your profile to view your booking details to check if the ticket has been issued and check that you have entered the correct email address.

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Q.

Can I check to see that the payment for my ticket has been successful?

A.

If your payment is successful you will receive an Itinerary receipt. You can also log in and view the status of your booking from "My Booking” tab or view your booking as a guest.

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Q.

What are the time restrictions of buying a ticket online?

A.

Online booking is available for all flights up to 2 hours before scheduled departure time. Online booking is available for any flight, with a scheduled departure up to 330 days in the future.

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Q.

How do I manage my account and personal details?

A.

To manage your account and personal details on the profile you can log on with your Frequent Flier number and password. Your personal and credit card details and your travel preferences are saved to your profile, so that you don't have to enter these details every time you log in to make a booking on the site.
Your personal information may be updated at any time by logging in and then selecting "My Account” from the menu. You can edit personal details on your account page.

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Q.

What can I update on my profile?

A.

You may view and amend your profile details using the ‘Profile’ tab. If you are not already logged in you will be asked for your logon details.

Profile details include:
  • Personal details
  • Related travelers
  • Templates
  • Documents
  • Payment cards
  • Frequent flyer schemes
  • Information may be Added, Deleted or Edited where appropriate
  • Profile Password may also be changed here
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Q.

How can I view my trip details online?

A.

If you are a Frequent Flier member you may view your past and current trip details on the "My bookings” tab when you log in to your account.
For guest users, you may click on the "Find bookings” option and use the "View booking as Guest” option to view your current unused travel details.

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Q.

What should I do if I forget my password?

A.

If you’ve forgotten your password, please click on the Forgot Password link on the login page. The password hint you provided when you registered, will be emailed to the email address in your profile. You may also send an email to us atecommerce@airindia.in

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Q.

Why did I not receive my booking confirmation SMS?

A.

Confirmation SMS will only be sent if you selected the send confirmation SMS check box during the booking process. Currently we only send SMS to Indian mobile phones and not to international numbers.

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Q.

Can I book a trip with more than one destination?

A.

Yes. By using the Multi-city link you can search for point to point flights by filling up to 6 destinations. You can also use this function to book a journey with a stopover for one-way or return travel, by entering each leg of the journey separately with the required dates. For example, to book a stopover in Delhi on your way from London to Mumbai, enter "London” and "Delhi” in the first set of search fields, then "Delhi” and "Mumbai” in the second set.
You can also use this function to book a journey that begins in one city and ends in another after passing through one or more cities in between.

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Q.

How can I book a one way or return travel?

A.

Select the "One way” radio button on the "Book online” page for one way travel. The "Return” radio button is used for booking return point to point travel.

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Q.

I can see a lower fare than the fare that I have paid for, Why? Can I get a refund of the balance amount?

A.

Air India has seats for restricted and unrestricted fares in the same class of travel. As flight availability is dynamic in nature, the fares may differ with the discounted fares being available later. Refund cannot be processed for the difference in fare. The same applies if the fare displayed is higher that the fare that you have paid. We do not collect the fare difference if you do not change your travel date. The fare difference is collected only if the travel date is changed and the fare applicable for the rebooked dates is higher than the amount paid by you.

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Q.

Will extra fees and taxes be charged on top of the price shown online?

A.

All known taxes at the time of reservation have been collected. However there may be some taxes which are collected at the airport on departure. As the merchant is based in India, some credit cards also charge a foreign transaction fee. This fee is not charged by Air India.

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Q.

I entered my booking reference and name in the View booking as Guest but I cannot see my booking.

A.

Check that you have entered the correct booking reference number (this is also sometimes called the PNR) and that the exact name of at least one traveller as it appears on their passport.

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Q.

How do I check flight status?

A.

There is a link on the SEC home page for viewing Flight Status.

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Q.

Can a passenger travelling on a Wheelchair alone, travel along with a child or with an infant accompanying them ?

A.

A passenger dependant on a wheelchair cannot be permitted to have a child or an infant accompanying them.In such cases, the following procedures will apply:
a. An infant/child below 5 years must not be permitted to travel with a lone wheelchair/incapacitated passenger.
b. Such infant/child below 5 years must be accompanied by an additional Hostess.
c. A child above 5 years travelling with a lone wheelchair/incapacitated passenger must be treated as a Unaccompanied Minor and assisted accordingly.

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You are visiting a travel partner of www.airindia.in.

This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

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