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FAQs

AI Mobile Bookings

Q.

Can I modify my itinerary for the ticket that is booked on Air India through the mobile app?

A.

This facility will be shortly available. Till then please contact Air India customer care for making any changes required in the booking.

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Q.

What if I cancel my booking at the airport / city office?

A.

You may cancel the booking with our airport /City office or call centre, but for a refund, it is advisable to send an email to mobilebookings@airindia.in.

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Q.

I have got an SMS from bank that money is deducted but don’t receive an email confirmation or confirmation on the phone that my booking is successful?

A.

Please re-check after 15 minutes and ensure that the email has not gone into your Junk Mail folder. If you still do not see your e-ticket, please contact the mobile help desk or send email to mobilebookings@airindia.in.

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Q.

I don’t see option to update my bookings to add passport data?

A.

Manage my bookings facility will be shortly available. Till then please contact Air India customer care for making any changes required in the booking.

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Q.

Can I add Wheel chair after I complete booking?

A.

Available wheel chair option can be added at the time of booking. If you need to add after the booking is completed then please contact Air India customer care for making any changes required in the booking.

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Q.

Can I add Special meal after ticket is purchased?

A.

Available Special meals on the flight can be added at the time of booking. If you need to add after the booking is completed then please contact Air India customer care for making any changes required in the booking.

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Q.

Can I pay for extra baggage?

A.

This facility will be shortly available. Till then please contact Air India customer care to pay for extra baggage or pay at the airport check-in counters

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Q.

Do you have Premium Economy seats?

A.

No, but we do offer paid seats with very minimum fee to get more leg room. Please select the paid seat at the time of bookings

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Q.

Can I buy ticket using the miles?

A.

This facility will be shortly available. Till then please use the Air India web site www.airindia.in

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Q.

Can I buy ticket using the miles and cash?

A.

This facility will be shortly available. Till then please use the Air India web site www.airindia.in

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Q.

Will I get more miles if I book on Mobile?

A.

Eligible miles depend on the fare family in which the ticket is booked. Please check the fare rules while making the booking.You are entitled for bonus miles if you book on the website or the mobile

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Q.

I am having trouble to scan passport app is not recognizing my passport?

A.

Make sure you are scanning the passport in lighted area. And your passport is barcode enabled. You can also enter the passport data manually make sure First and Last names entered are exactly match with passport names to avoid denied boarding the flight at the airport

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Q.

Can I book flight in multiple cabin classes out bound in Economy and Return flight in Business class?

A.

Currently the Mobile App support entire journey in one cabin class. Please contact customer service for such bookings

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Q.

Can I buy travel insurance?

A.

This facility is currently not available.

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Q.

Can I buy meals?

A.

There is no need to buy meals as Air India provides meals free on all domestic and International flights operated by Air India. There are varied type of meals available. Please select the meal at the time of booking

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Q.

Can I add my VISA and secure flight details after making booking?

A.

This facility will be shortly available. Till then please contact Air India customer care

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Q.

Will my credit card details be secure?

A.

Yes, information you exchange with us online is secured by the industry standard encryption technology

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Q.

Will my credit card stored on profile is safe?

A.

Air India doesn’t store your saved cards. The saved cards will saved on your phone using the Apple or Google provided encryption mechanism. This card details will not be accessible to anybody other than you and on your phone only

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Q.

Do I need to provide any additional information to US flights?

A.
  • Official Travel Identity Document (Passport)
  • Official Travel Identity Document Data (document number, country of issuance, expiry date)
  • Nationality
  • Surname and given names as per the Identity Document.
  • Date of Birth
  • Gender
  • Country of Residence. (Guests departing USA do not need to provide this information.)
  • US Destination Address (optional at reservations, mandatory at check in)

The complete Street Name, City, State and Zip Code data is required for all ARRIVING passengers except US Citizens, Lawful Permanent Residents (LPR), In-transit Guests* or crew members. Guests departing USA do not need to provide this information.

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Q.

Do you offer special baggage allowance if the booking is made on Mobile?

A.

Baggage allowance is same as other channels. Please refer the AI baggage allowance policy on http://airindia.com/baggage.htm

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Q.

What service mobile offer to me?

A.

Our mobile site offers you the convenience of making bookings, check-ins and search for lowest available fares, check the flight status and access your Flying Returns account details.You can also access important information such as the Sales offices, traveler information, news and world wide contact center details while you are on the move.

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Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

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You are visiting a travel partner of www.airindia.in.

This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

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