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Lost, Damaged and Delayed Baggage

Lost, damaged and delayed delivery of Baggage

International

Liability for International Carriage ( with certain exceptions ) is subject to the rules and limitations established by the Convention as embodied in the Indian Carriage by Air Act 1972 as amended vide Act No. 28 of 2009, dated 20/03/2009 and pursuant to Notification No S.O. 1283(e) issued by the Government of India notifying The Carriage by Air Amendment Act, 2009.

Please refer to conditions of carriage.

Australia:

Baggage Services of our Ground Handling Agent has set up a call center to deal with baggage related issues at Sydney and Melbourne Airports. The local Air India office at the Airport can be contacted for any claims for lost baggage. On verification, a lost luggage claim file will be created and a letter confirming the same would be issued. The reference number of the letter can be used to liaise with the call center. The Call Center agents have been briefed to provide the passengers with all the updated information regarding mishandled baggage. This call center is available 24 Hours, 7 days a week. They can be contacted on their Toll free number : 1800 452 308 or by an email onbaggageservices@dnata.com

Domestic

Liaibility for Carriage which is not international is subject to the rules and limitations relating to liability as specified by Notifications issued from time to time under Section 8 of the Indian Carriage by air Act, 1972 and pursuant to Notification No S.O. 142(E), dated January 17, 2014, issued by the Ministry of Civil Aviation,.

Please refer to conditions of carriage

Delayed Baggage

For baggage which is not received , please contact Air India personnel in the arrival hall and report the same.A Property Irregularity Report will be filed and a copy will be given with a reference number for follow up action.

International

On international journeys, if delivery of entire checked baggage is delayed beyond 24 hours when a passenger is on a visit to a foreign country and has no access to their own wardrobe, then one time interim expense of GBP 50.00 or equivalent in local currency is reimbursed. In India, the amount is INR 3,000.

Domestic

On domestic flights , if entire checked baggage is delivered the following day / subsequently, 50 % of the amount, towards purchase of casual /formal clothes like shirts, pants, night suits etc. may be reimbursed, subject to a maximum of INR 2000/-. This compensation is not payable when the passenger is returning to his base station / home airport.

Lost Baggage

If a delayed baggage could not be traced for 21 days from the date of Property Irregularity Report , the same may be treated as lost. The compensation claim will be processed as per laid down procedures. All claims to be substantiated with itemized list of contents, description, age together with proof of purchase / ownership of all such items.

Damaged Baggage

For baggage which is received in damaged or pilfered condition , please contact Air India personnel in arrival hall and report the same before leaving the arrival hall. This will enable our personnel to physically examine the affected baggage and assess the nature, extent and reparability of the damage.

Luggage is designed to protect its content. In the course of normal handling, your luggage will acquire evidence of use /wear and tear such as, minor cuts, scratches, dents or soil. We trust you understand that we shall have no liability for this type of damage including but not limited to

  • Broken feet/wheels or handles /straps*
  • Damage to over packed/oversized bags
  • Damage due to unsuitable packing
  • Damage to pull handles / lost pull handles*
  • Items of a fragile or perishable nature
  • Manufacturer/s defects

* These conditions do not apply for transportation to/from or between a place in the United States

Efforts are made to get the damaged baggage repaired. If the baggage is damaged beyond repair, then a suitable replacement may be considered.

You may wish to obtain adequate insurance coverage through your Insurance Company prior to travel.

Note:

Passengers are advised not to carry valuables such as jewellery, encashable articles, negotiable papers and currency in their checked baggage. The Carrier is not liable for loss/damage to or delay in the delivery of fragile or perishable articles or items of value or importance such as money, jewellery, silverware, cameras, electronics/ video/computer or photographic equipment, negotiable papers, securities, heirlooms, antiques, artifacts, work of art, irreplaceable books or publications, manuscripts, business documents, precious metals and other similar valuables or commercial effects.

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You are visiting a travel partner of www.airindia.in.

This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

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