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FAQs

AI Mobile Bookings

DOWNLOAD AIRINDIA MOBILE APP ON :
Download on the App Store : External website that opens in a new windowGet it on Google Play : External website that opens in a new window
Q.

What functionality is supported on Mobile Booking?

A.
  • You can book One-way and Return travel on all Air India operated sectors, for up to 9 passengers (including adult and children)in one go). For concessionary fare types, Multi-city bookings and Code share flights please use Air India’s Websitewww.airindia.in
  • For Miles redemption please use Air India website www.airindia.in
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Q.

I am not able to download the App?

A.

Air India’s Mobile App supports Android version 4.0 and iOS ver 9.0 and above. Please check your mobile operating system version. There could be some issue in your phone’s internet connection.

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Q.

I don’t see app to download on my Windows phone or Blackberry phone?

A.

Air India mobile app is currently available on Google Play and Apple store. We will publish when windows phone version of the App is available. You may use mobile web https://icheck.sita.aero/iCheckWebAI/ to make booking and check-in

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Q.

I am not able to login using the profile I have created in old app?

A.

Air India mobile app has been upgraded. The new Mobile App has been linked with your FFP profile. You can login using your FFP Login ID Password in line with Air India Website. If you are not an FFP Member then you can go straight to book a flight (as a guest user).

We would definitely request you to be a member of Frequent Flyer program of Air India and enjoy accrual of bonus miles on every flight you book on the mobile or the website. The Air India miles can now be redeemed on all Star Alliance Member Airlines.

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Q.

My app is crashing I am not able to make Booking or Check-in

A.

AI App requires a minimum Android version 4.0 for Android app and iOS version 9.0 for iPhone. You might need to upgrade the Version.

If operating version is as stated above but you are still facing an issue then please send an email toAImobilesupport@developer.aero with Phone model and operating system version details. The team will help to sort-out the issue.

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Q.

I am not able to log in to Flying Returns and getting message KYC required to proceed?

A.

Air India is revamping its FFP User Profile base, to avoid any kind of Misuse of your account. You are required to upload your KYC documents (photo id and address proof document matching with the address on photo id.) by logging in tohttps://ffai.loyaltyplus.aero/ailoyalty/index.jsf . These Documents will be verified by Air India as one time exercise and you will be able to login on Mobile App using your FFP login.

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Q.

I don’t see login to my Frequent flyer account?

A.
  • Scroll down the home page to see the sign-in option
  • If you are using the Android phone then please click the top left corner icon
  • If you are using the iOS phone then please click the top right corner icon
  • To sign out please go into the profile and settings link
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Q.

Can I book multiple cities with stopovers through the mobile app?

A.

Such complex itineraries can be booked through the Air India website using the "multi city" option.

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Q.

How can I use the Ticket details received on the mobile / e-mail id?

A.
  • After your booking transaction is successfully completed, an e-Ticket (ITR) would be sent to your registered e-mail address also the booking will be saved on your phone under "my trips".
  • You can take a print of the e-Ticket and carry the same to the airport, or else show the Booking details on Phone at Airport entry point along with a photo ID card. The name on the ticket
  • should match the name on the Identification shown at the airport entry and at the time of check in.
  • You can check-in on mobile and select the available seat before going to airport. Check-in will be open within 48 hours of flight departure time
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Q.

Which are the payment methods that I can use for my mobile booking?

A.

All types of Payment options are available. Master, VISA, American Express, JCB, Rupay, Cards issued in and outside India and Net Banking with in India are accepted on Mobile App. For Miles redemption please use Air India websitewww.airindia.in . Details / List of the banks are mentioned in our Terms and Conditions.

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Q.

Can I make a booking on the mobile app with my credit card if I am not travelling myself?

A.

Yes. You can make booking on Mobile App using any of the payment methods even when you are not travelling. However if the booking is made through Card then following needs to be complied.

The traveler is required to carry a photocopy of the card, which is signed by the card holder authorizing the use of the card for the purchase of the ticket. For security reasons, the only first four and last four digits of the card should remain visible, you should strike out the middle 6 digits and the security CVV.

The above Card copy MUST be produced at the time of check-in. If the passenger fails to comply, Air India reserves the right to deny the passenger(s) from boarding the flight.

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Q.

Can I use more than one card for my payment if I have a credit limit on my card?

A.

For one transaction only one card can be used. Splitting of transaction value in multiple payment methods or multiple cards is not permitted.

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Q.

Can I make payments using EMI?

A.

The EMI option will soon be available on Mobile App. You will get a notification on that.

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Q.

Can I make payments using PAYTM, WALLETs or Apple Pay or Google Play or cash cards?

A.

Currently the payment option through various wallets and cash cards is not activated on Mobile App. We will communicate when these payment options are activated.

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Q.

I haven’t received my e-ticket mail. What should I do?

A.

Please re-check after 15 minutes and ensure that the email has not gone into your Junk Mail folder. If you still do not see your e-ticket, please send an email tomobilebookings@airindia.in , and the team will resolve the issue.

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Q.

How many guests can I book in a ticket?

A.

You can book up to 9 guests at a time (adults, children included). The number of infants cannot exceed the number of adults in the booking.

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Q.

Can I purchase an open-dated ticket?

A.

The Mobile App supports only the Confirmed bookings. For open dated ticket you may visit any of our city or Airport offices or call our call centre , the details are available onhttp://www.airindia.in/customer-support.htm

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Q.

Can I use this service for checking availability and fares without actually purchasing a ticket?

A.

Yes! You can check flight availability and fares without actually purchasing a ticket.

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Q.

Why do I see a lower fare than the fare that I have paid for? Do I get a refund of the balance amount?

A.

Air India has seats for restricted and unrestricted fares in the same class of travel. In the event, you see a lower fare than the fare paid for, refund for difference in amount is not applicable. Similarly, in case the fare has gone up and tickets are being sold in higher fare ladder, no difference would be collected for the same flight, unless there is a directive to levy mandated charge on behalf of other agencies i.e. Airports / Government authorities.

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Q.

Will extra fees and taxes be charged on top of the price shown?

A.

No! The fares displayed are inclusive of all known taxes at the time of reservation. However if any tax is introduced between the period of booking and travel date then it might be collected at the airport at the time of departure.

In case of Inter-currency transactions, some credit card banks are known to charge foreign transaction fee from their card holders.Please note that this fee is not charged or collected by Air India.

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Q.

Can I check to see that the payment for my ticket has been successful?

A.

If your payment is successful you will receive an Itinerary receipt. You can also log in and view the status of your booking from "My Trips" on Home screen

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Q.

What are the time restrictions of buying a ticket on the mobile?

A.

Mobile booking is available for Domestic flights up to 2 hours and international routes up to 4 hours before scheduled departure time and with a scheduled departure up to 330 days in the future.

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Q.

I entered my PNR (booking reference) and name in Add Trips screen, but I cannot see my booking.?

A.

Please Re-Check that you have entered the correct PNR also referred as booking reference number or Airline Booking Reference number. The Air India’s PNR is 5 Characters only if you are using 6 character PNR then it could be Agency PNR and will not be able to retrieve the booking.

Please ensure that you enter the exact Last name of at least one traveler as it appears on the ticket.

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Q.

Can I cancel my booking through the mobile app?

A.

Bookings made through the mobile app can be cancelled through the My Trips section of the mobile app. Cancellation has to be done for all the passengers in the PNR. However, partial cancellations or cancellations of partially utilized tickets are not permitted through the app. Such bookings can be cancelled through the call center and an email requesting refund has to be sent tomobilebookings@airindia.in. Team will ensure that refunds are processed. The payment will be credited to your account in a week’s time.

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You are visiting a travel partner of www.airindia.in.

This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

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