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FAQs

Online Booking

Q.

What is online booking and how do I use it?

A.

A. Online booking is a convenient way of booking your travel over the internet. Using the Air India online services, you can:

  • Book a flight and pay online for your travel
  • Request for a particular seat, special meal or service
  • Check Flight status
  • View the Schedule/timetable
  • Redeem your frequent flyer miles online
  • Web Check in

On the new website, you have a display of benefits related to the cabin, thus enabling you to take a decision to pay more and get additional benefits in the same cabin. You can also block a seat of your choice at the time of booking.

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Q.

What flights are available for online bookings on www.airindia.in

A.

Online booking is available on AI operated flights, on all cities on the Air India network and on certain AI code share flights.

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Q.

How do I use the online booking service?

A.

You can start by visiting "Book Online” option of this site. You will then have to follow the process of:

  • Search - Find a suitable flight/routing/date
  • Select - Display of fares and selection of suitable fares
  • Passengers & Payments – Inserting details of passengers and payment details on a secured site
  • Confirmation - Getting a confirmation of the booking details.
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Q.

Can I use this service for checking availability and fares without actually purchasing a ticket?

A.

You can check flight availability and fares, as we take the payment only if you choose to complete a booking.

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Q.

How can I view the schedules offered by Air India?

A.

Please click on the Time Table or Schedule link to view the schedule in www.airindia.in.
However, you cannot make an online booking using this option.

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Q.

Can I book different classes for different legs of my journey?

A.

Yes. You may choose your required cabin for travel in Economy/Business/First, by clicking on the relevant tabs, for your outbound and inbound travel. On the new website, you can have a view of the fares of all cabins in one page. Thus enabling you to take decision for a mixed class journey.

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Q.

How can I book a flight that returns to/from a different airport?

A.

Please use the "Multi-city” link to enter details of your separate flights.

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Q.

Is an Air India online booking valid for travel on other airlines?

A.

No, currently all the bookings are valid only for travel on Air-India and its code share partners. No interline sales are permitted online. Tickets are non-endorsable to any other airline.

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Q.

Can I make the booking online and pay at any of the Air India offices?

A.

Due to ticketing regulations, a different fare may apply if you wish to pay for the tickets at an Air India office. The fares displayed online are for sale and payment made through www.airindia.in only.

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Q.

Can I avail of Companion offers online?

A.

No, currently this facility is not available for online booking; you may please contact your nearest Air India office.

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Q.

What is the maximum number of travellers for whom I can make an online reservation?

A.

In one online transaction, you can book up to nine (9) passengers, including adults and children in your traveling party. Infants are co-related to the number of adults in the traveling party. The figure could vary in Business and First class depending on the configuration of the aircraft. However, for Code Share bookings it is limited to 4 (Four) passengers per booking.

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Q.

Can I make an online booking for a child traveling alone?

A.

No, you cannot make a booking for a child travelling alone. Please contact your nearest Air India office.

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Q.

What bookings can be made using the Concessionary fare types?

A.

Currently you may use the Concessionary fare types link for making an online booking for domestic travel within India only. The concessions offered are for Senior Citizens, Youth, Students and other Government and Military concessions, the details of which can be viewed on the link: http://www.airindia.in/concessionary-fare.htm. If in case Senior citizen fares are valid for international travel (as the same are introduced periodically) the details will be viewable on the above link.

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Q.

Can I purchase an open-dated ticket when I book online?

A.

No. The selected sectors must be booked on a confirmed basis and paid for at the same time.

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Q.

Can I make an online booking with my credit card if I am not travelling myself?

A.

If the cardholder is not a part of the traveling party, then the passenger should possess: A photocopy of both sides of the card, which will have to be self-attested by the card holder authorising the use of the card for the purchase of the ticket. For security reasons, please strike out the security CVV digits on the copy of the card. This photocopy should also contain the name of the passenger, the date of journey and the sector on which the journey is made.

The above document MUST be produced at the time of check-in. If the passenger fails to comply with these conditions, Air India reserves the right to deny the passenger(s) from boarding the flight. Our risk management team could send you an email from the email address chargeback@airindia.in, in which you may be asked to send a scanned - masked credit card copy and the signed letter of authority for verification purposes. We request your cooperation in replying to such queries. The details mentioned above do not apply for Net Banking.

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Q.

Can I book my ticket online and pay later?

A.

Currently we do not offer this service online. The full payment has to be made at the time of booking.

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Q.

How can I pay for my ticket online, what are the payment methods?

A.

You can use a credit card issued by Master/ Visa / Amex & certain debit cards. Wallet, net Banking and Rupay cards are currently accepted for travel within and ex India only. Details are mentioned in our Terms and Conditions. Amex cards can be currently used for online bookings made for travel originating from India, for domestic travel within India and for travel originating from USA, UK, Europe, Japan and Singapore. If your payment is successful you will receive an Itinerary receipt by email.

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Q.

Can I use more than one card for my payment if I have a credit limit on my card?

A.

No. For one transaction only one card can be used for online booking.

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Q.

Is it secure to give my personal details and my Credit card information online?

A.

Our site www.airindia.in uses the industry standard Secure Socket Layer (SSL) technology to encrypt all personal data that is sent by your computer to the Air India server. Please see our Terms and Conditions for details.

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Q.

How do I know that the connection is secure?

A.

The closed lock on the bottom of the browser is an indication that the page is secure. You may also view the same, using the browser security options in the tools/ properties depending on the browser you are using.

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Q.

Why have I been charged a foreign transaction fee?

A.

As mentioned on our website on the purchase page, after you enter your card details and before you accept the Terms and Conditions, we have a note explaining that some card issuing banks do charge a foreign transaction fee.

You are transacting on a website where the Merchant is based in India. In certain cases where the merchant is not based in the same country as the customer, your card issuing bank may charge an International Transaction Fee, over and above the transaction value. This fee is imposed by Visa/Master and passed on to the card holders by the card issuing bank. For more information you may please check with your bank on the clauses governing these additional foreign fees. This fee is in addition to your ticket fare charged and will be incorporated in your credit card statement. It is not charged or billed by Air India and hence will not be included in the Online Booking Confirmation email sent to you.

As this charge has not been made by Air India, we request you to liaise with your card issuing bank for the same.

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Q.

How can the fare displayed on the currency converter be different from the amount charged by my bank?

A.

While booking online on our website, fares will always be displayed in the currency of the country where your journey originates. Further, through the Payment Gateway, Air India would capture, process and receive payment for the exact amount as displayed on the ticket. Air India does not charge anything additional to the displayed fare. Our web site does offer the option of viewing the equivalent fare amount in the desired currency. However that is purely for reference purposes (as mentioned in the display box) and may not be the actual amount charged by your card issuer, since they use the applicable selling rate of the bank.

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Q.

If I book my flights online, how will I get my tickets?

A.

After you complete your online purchase, the system will generate your itinerary receipt vide email and display the key information of about your reservation on the screen. You will need to print the receipt sent by email and produce it at the airport along with your valid photo identification for check-in. Please carry this printed receipt to gain access to the airport and to check-in.

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Q.

I did not receive a booking confirmation on the page. What should I do?

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You should have received a copy of the receipt at the email address you entered during the booking process. Please check that the email has not gone into your Junk Mail folder. You are required to print and carry this receipt to gain access to the airport and to check-in.

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Q.

Can I check to see that the payment for my ticket has been successful?

A.

If your payment is successful you will receive an Itinerary receipt. You can also log in and view the status of your booking from "My Booking” tab or view your booking as a guest.

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Q.

What are the time restrictions of buying a ticket online?

A.

Online booking is available for all flights up to 2 hours before scheduled departure time. Online booking is available for any flight, with a scheduled departure up to 330 days in the future.

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Q.

How can I view my trip details online?

A.

If you are a Frequent Flier member you may view your past and current trip details on the "My bookings” tab when you log in to your account.

For guest users, you may click on the "Find bookings” option and use the "View booking as Guest” option to view your current unused travel details.

On the new website, you can view your bookings by giving your booking reference, ticket number and last name

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Q.

Why did I not receive my booking confirmation SMS?

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A. Confirmation SMS will be sent only if you selected the "send confirmation” SMS check box during the booking process. On the new website the SMS is auto sent if the mobile number is entered by you.

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Q.

Can I book a trip with more than one destination?

A.

Yes. By using the Multi-city link you can search for point to point flights by filling up to 6 destinations. You can also use this function to book a journey with a stopover for one-way or return travel, by entering each leg of the journey separately with the required dates. For example, to book a stopover in Delhi on your way from London to Mumbai, enter "London” and "Delhi” in the first set of search fields, then "Delhi” and "Mumbai” in the second set.

You can also use this function to book a journey that begins in one city and ends in another after passing through one or more cities in between.

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Q.

How can I book a one way or return travel?

A.

Select the "One way” radio button on the "Book online” page for one-way travel. The "Return” radio button is used for booking return point to point travel.

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Q.

I can see a lower fare than the fare that I have paid for, Why? Can I get a refund of the balance amount?

A.

Air India has seats for restricted and unrestricted fares in the same class of travel. As flight availability is dynamic in nature; the fares may differ with the discounted fares being available later. Refund cannot be processed for the difference in fare. The same applies if the fare displayed is higher than the fare that you have paid. We do not collect the fare difference if you do not change your travel date. The fare difference is collected only if the travel date is changed and the fare applicable for the rebooked dates is higher than the amount paid by you.

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Q.

Will extra fees and taxes be charged on top of the price shown online?

A.

All known taxes at the time of reservation have been collected. However, there may be some taxes which are collected at the airport on departure. As the merchant is based in India, some credit cards also charge a foreign transaction fee. This fee is not charged by Air India.

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Q.

I entered my booking reference and name in the View booking but I cannot see my booking.

A.

Check that you have entered the correct booking reference number (this is also sometimes called the PNR) and that the exact name of at least one traveller as it appears on their passport. On the new website you have the option of viewing the booking with the ticket number as well.

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Q.

How do I check flight status?

A.

There is a link on the SEC home page for viewing Flight Status.

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Q.

Can I use my ticket partially and ask for refund of a sector which is not in sequence of travel? e.g: for a ticket issued London Delhi Amritsar Delhi London, I do not want to use London Delhi Amritsar or Delhi Amritsar or Delhi Amritsar Delhi, Can I apply for part refund or refund of unused sector?

A.

Travel has to be undertaken as per sequence of issuance of the ticket. If for any reason, an intermediate travel is not undertaken and you wish to continue with the remaining/onward journey, the ticket needs to be reissued prior to scheduled departure of the flight/s with the fare/tax difference/change fee, if any. The re-issuance can be done at the nearest or any Air India City/Airport Booking office as per governing fare rules. If the passenger continues to travel as per the sequence of the ticket breaking the journey in between there may be no refund value for the unused sector. Please check with our office before making any changes.

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Q.

Can a passenger travelling on a Wheelchair alone, travel along with a child or with an infant accompanying them?

A.

A passenger dependant on a wheelchair cannot be permitted to have a child or an infant accompanying them. In such cases, the following procedures will apply:

  • a. An infant/child below 5 years must not be permitted to travel with a lone wheelchair/incapacitated passenger.
  • Such infant/child below 5 years must be accompanied by an additional Hostess.
  • A child above 5 years travelling with a lone wheelchair/incapacitated passenger must be treated as an Unaccompanied Minor and assisted accordingly.
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Q.

How do I rebook or cancel bookings made online on the Air India website?

A.

Once you make your reservation online you can make use of the "My Booking" section to cancel your reservation for only fully unutilized tickets. The link to the "My Booking" section can be accessed from the homepage of the Air India website www.airindia.in.

The modification/cancellation request for bookings made online will be processed automatically through the Internet Booking Engine. Any refund due will be done through the system in accordance with the applicable modification/cancellation rules. Any refund due will be done through the system in accordance with the applicable cancellation rules.

However, as we are still in a transition process, for modification of bookings made on the new website, you may please contact the call centre or nearest Air India booking office

Further cancellation of a single PNR that have multiple passengers booked on it, will result in cancellation of all the booked passengers and is not possible to cancel one passenger from a multi- passenger booking. You would have to contact the call centre for such cancelations or rebooking.

Kindly send an email to ecommerce@airindia.in in the following circumstances:

  • If you are unable to access the "My Booking" section due to an error or if the fare rule does not permit the refund or in case of involuntary refunds/modifications
  • For any online booking clarifications/queries/ non receipt of refund.

Refund against tickets purchased through credit/debit cards will be only in accordance with credit/debit card refund procedures. Please note that cancellation and refund rules differ for different fare types and the same are displayed in the 'View Fare Rules' link on the Flight and Fare Options page of the Select tab.

If the booking has not been made online, please contact any AIR INDIA office to make changes or cancel your reservation. Tickets will be refunded by the ticket issuing office only. The refund of a ticket issued by a Travel Agent will be processed by the issuing Travel Agent only.

Note: Passengers holding open tickets (issued across Air India counters/travel agents) should contact the nearest Air India office/travel agent for endorsing the tickets for travel. Bookings cannot be made online using existing open tickets.

These charges are included in the charges displayed to you in the rebooking/cancellation policy displayed in the View fare rules.

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You are visiting a travel partner of www.airindia.in.

This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

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