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FAQs

Q.

What is Web Check-in?

A.

This is a facility through which passengers having confirmed booking in an AI operated flights could check-in for the flight through AI web site. Currently web check in is not available on Alliance Air and Code Share flights.

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Q.

Who can avail this facility?

A.

Any passenger holding a confirmed ticket for any Air India flight in any class and filling up the following questionnaire/undertaking on your health condition w.r.t. Covid 19 -
1. I / we am /are not residing in any containment zone.
2. I/ we am /are not suffering from any fever/cough /any respiratory distress.
3. I /we am /are not under quarantine.
4. I /we develop any of the above-mentioned symptoms i shall contact the concerned health authorities immediately.
5. I /we have not tested Covid -19 positive in the past 2 months.
6. I /we am/ are eligible to travel as per the extant norms.
7. I/we make my mobile number /contact details available to the airlines whenever required by them.
8. I/we understand that I/we undertake the journey without meeting the eligibility criteria, I/we would be liable to penal action.
9. I/we undertake to adhere to the health protocol prescribed by the destination State/Union Territory.

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Q.

What all should I have to avail this facility?

A.

You must have a PC/Laptop with web connectivity to be able to check-in. Additionally, you need a printer attached to be able to print the Boarding Card/Confirmation slip.

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Q.

Do I need to register myself, like in case of Web booking for availing this facility?

A.

There is no necessity to register for availing this facility. Any passenger holding a confirmed booking with e-ticket can log onto Air India website and carry out web check-in.

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Q.

How do I Check-in Through Web?

A.

Visit Air India website www.airindia.in Select the Web-Check-In option under Manage Your Trip heading. Provide requisite information as required and follow the process flow.

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Q.

What is the time window in which I can avail web check-in facility for a flight?

A.

The web check-in facility would be available starting 48hrs in advance and up to 2hrs before a flight departure time. However, Passenger can enter airport 4 hours prior to departure.

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Q.

Can the entire family booked in single PNR be checked in together? /How many passengers can be checked-in simultaneously?

A.

maximum of nine passengers can be checked in simultaneously

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Q.

Can infants also be checked in?

A.

The infant booked in the PNR can be checked-in along with associated adult in the booking.

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Q.

Can passengers having special request such as wheel chairs, Un-accompanied minors etc can be web checked-in?

A.

Passengers with special requests like wheel chair, unaccompanied minors etc cannot make use of this facility. Only passengers having confirmed booking without any special service requirement can avail this facility.

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Q.

Would I be able to get a seat of my choice?

A.

Those desirous of selecting a preferred seat can do so at no cost while doing web check- in.

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Q.

Will I be issued with a boarding pass?

A.

  • Passengers travelling on Domestic sectors only would be able issued a Boarding Pass.
  • Passengers travelling on international sectors would be issued with a confirmation slip, which needs to be presented at the dedicated counter at the airport at the time of completing the check-in formalities.
  • Passengers traveling ex foreign stations on AI flights would be issued with a Boarding Pass.

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  • Q.

    Why a Confirmation slip is issued to passengers on international flights?

    A.

    Passengers travelling on international flights need to get their travel documents etc. verified by the airline staff. As such these passengers are issued with a confirmation slip at the time of web check-in and the confirmation slip contains the passenger name, flight number etc along with the seat number allocated.Passengers traveling ex foreign stations on AI flights are generally issued with a Boarding Pass. However, if there is a mismatch between the booking name and the Passport name then the Confirmation slip will be issued subject to documents check at the Airport.

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    Q.

    Do I have to exchange the confirmation slip with a boarding pass at the airport?

    A.

    Yes, passengers on international flights holding confirmation slip need to contact the airline staff at the dedicated counter to complete other check-in formalities and also for obtaining the boarding pass in exchange of the confirmation slip.

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    Q.

    Can I print my Boarding Pass or confirmation slip?

    A.

    Yes you can.

    In case you are travelling on Domestic sectors within India, on successful completion of web check-in you will get a "Print Boarding Pass" prompt. By clicking the same you can get your Boarding Pass printed on the local printer attached to your PC.In case you are travelling on International sector, on successful completion of web check-in you will get a "Print Boarding Pass" prompt. By clicking the same you can get your Confirmation Slip printed.

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    Q.

    How do I check-in my registered baggage?

    A.

    Dedicated Baggage Drop Counters are available to complete all the check-in formalities. Baggage drop off counters open 3 hours prior to departure and counter will close 60 minutes before departure. Only one hand bag not weighing more than 7 Kgs and one check-in bag not weighing more than 23 Kgs will be allowed in Economy Class on Air India operated flights only. Business Class will be permitted 35 kgs of Checked in baggage. Passengers are to note that Power banks are not permitted in checked in baggage, it must be carried only in the hand baggage.

  • You are required to reach the counter well in time to complete your check-in formalities.

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  • Q.

    Will I be able to De-Check-in if I decide not to travel?

    A.

  • De-Check-In can be done only at the respective Airport by the airline staff. For any assistance you may contact the call center.

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  • Q.

    Will I be able enter the airport using the Web check-in Boarding Pass?

    A.

    Passenger should have Aarogya Setu app on their Mobile phone, only ‘green’ status will be allowed to enter the airport.The rules for entry to the airports are governed by other Government Agencies. As per the existing norms and regulations, passengers are required to carry a photo ID card and copy of E-ticket/Boarding Pass to enter the airport.

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    You are visiting a travel partner of www.airindia.in.

    This website is owned and operated by a third party and not under the control of Air India.

    You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

    Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

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