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GENERAL INFORMATION


With the recommencement of Domestic Operations from 25th May, 2020, following are general instructions and information for passengers in brief.


  • All passengers have to be web checked in/pre checked in before arriving at airport.
  • Passenger can enter airport D-4 hours. Baggage drop off counters open D-3 hours and counter will close D-60 minutes.
  • Passenger should have Aarogya Setu app on their Mobile phone, only ‘green’ status will be allowed to enter the airport.
  • If Aarogya Setu app is not available then a self health declaration form needs to be completed by the passenger at the airport declaring that he / she meets the eligibility criteria for being permitted to travel.
  • Apart from checked in baggage allowance,only one hand bag not weighing more than 8 Kgs in will be allowed in Economy Class on Air India operated flights only. Effective 12th October 2020, for First and Business Class passengers, hand baggage allowance(Carry -on allowance ) will be 12 Kgs per passenger .This applies on all Air India operated flights only.
  • Passengers are to note that Power banks are not permitted in checked in baggage, it must be carried only in the hand baggage
  • Check in baggage to be dropped off at dedicated baggage drop off counters.
  • Payments for excess baggage etc. will be accepted electronically only
  • Passenger to collect safety kit (three layered mask/face shield and sanitizer) from Air India at the boarding gate and wear it before proceeding for boarding.
  • During Secondary Temperature checks at boarding gate, symptomatic passengers will be offloaded.
  • On arrival at their destination, passenger will have to adhere to health protocols as prescribed by the destination State/Union Territory

    Disclaimer:

    It is the sole responsibility of the passenger to ensure his / her eligibility to travel on these flights. Air India accepts no liability in this regard.


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