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Air India would like to inform its valued customers that its Passenger Service System provider has informed about a sophisticated cyber attack it was subjected to in the last week of February 2021. While the level and scope of sophistication is being ascertained through forensic analysis and the exercise is ongoing, the service provider has confirmed that post incident , no unauthorized activity inside the PSS infrastructure has been detected. Air India meanwhile is in liaison with various regulatory agencies in India and abroad, and has apprised them about the incident in accordance with its obligations. Air India along with the service provider is carrying out risk assessment and would further update as and when it becomes available.

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