FAQs

After you complete your online purchase, the system will generate your itinerary receipt vide email and display the key information of about your reservation on the screen. You will need to print the receipt sent by email and produce it at the airport along with your valid photo identification for check-in. Please carry this printed receipt to gain access to the airport and to check-in.

You should have received a copy of the receipt at the email address you entered during the booking process. Please check that the email has not gone into your Junk Mail folder. You are required to print and carry this receipt to gain access to the airport and to check-in. Alternately, you may click on the "My Bookings” option in your profile to view your booking details to check if the ticket has been issued and check that you have entered the correct email address.

If your payment is successful you will receive an Itinerary receipt. You can also log in and view the status of your booking from "My Booking” tab or view your booking as a guest.

Online booking is available for all flights up to 2 hours before scheduled departure time. Online booking is available for any flight, with a scheduled departure up to 330 days in the future.

To manage your account and personal details on the profile you can log on with your Frequent Flier number and password. Your personal and credit card details and your travel preferences are saved to your profile, so that you don't have to enter these details every time you log in to make a booking on the site.
Your personal information may be updated at any time by logging in and then selecting "My Account” from the menu. You can edit personal details on your account page.

You may view and amend your profile details using the ‘Profile’ tab. If you are not already logged in you will be asked for your logon details.

Profile details include:

• Personal details
• Related travelers
• Templates
• Documents
• Payment cards
• Frequent flyer schemes
• Information may be Added, Deleted or Edited where appropriate
• Profile Password may also be changed here

If you are a Frequent Flier member you may view your past and current trip details on the "My bookings” tab when you log in to your account.
For guest users, you may click on the "Find bookings” option and use the "View booking as Guest” option to view your current unused travel details.

If you’ve forgotten your password, please click on the Forgot Password link on the login page. The password hint you provided when you registered, will be emailed to the email address in your profile. You may also send an email to us atecommerce@airindia.in

Confirmation SMS will only be sent if you selected the send confirmation SMS check box during the booking process.

Yes. By using the Multi-city link you can search for point to point flights by filling up to 6 destinations. You can also use this function to book a journey with a stopover for one-way or return travel, by entering each leg of the journey separately with the required dates. For example, to book a stopover in Delhi on your way from London to Mumbai, enter "London” and "Delhi” in the first set of search fields, then "Delhi” and "Mumbai” in the second set.
You can also use this function to book a journey that begins in one city and ends in another after passing through one or more cities in between.

Select the "One way” radio button on the "Book online” page for one way travel. The "Return” radio button is used for booking return point to point travel.

Air India has seats for restricted and unrestricted fares in the same class of travel. As flight availability is dynamic in nature, the fares may differ with the discounted fares being available later. Refund cannot be processed for the difference in fare. The same applies if the fare displayed is higher that the fare that you have paid. We do not collect the fare difference if you do not change your travel date. The fare difference is collected only if the travel date is changed and the fare applicable for the rebooked dates is higher than the amount paid by you.

All known taxes at the time of reservation have been collected. However there may be some taxes which are collected at the airport on departure. As the merchant is based in India, some credit cards also charge a foreign transaction fee. This fee is not charged by Air India.

Check that you have entered the correct booking reference number (this is also sometimes called the PNR) and that the exact name of at least one traveller as it appears on their passport.

Travel has to be undertaken as per sequence of issuance of the ticket. If for any reason, an intermediate travel is not undertaken and you wish to continue with the remaining/onward journey, the ticket needs to be reissued prior to scheduled departure of the flight/s with the fare/tax difference/change fee, if any. The reissuance can be done at the nearest or any Air India City/Airport Booking office as per governing fare rules.

If the passenger continues to travel as per the sequence of the ticket breaking the journey in between there may be no refund value for the unused sector. Please check with our office before making any changes.

A passenger dependant on a wheelchair cannot be permitted to have a child or an infant accompanying them.In such cases, the following procedures will apply:a. An infant/child below 5 years must not be permitted to travel with a lonewheelchair/incapacitated passenger.b. Such infant/child below 5 years must be accompanied by an additional Hostess.c. A child above 5 years travelling with a lone wheelchair/incapacitated passenger must be treated as a Unaccompanied Minor and assisted accordingly.

Once you make your reservation online you can make use of the "My Booking" section to modify or cancel your reservation for only fully unutilized tickets. The link to the "My Booking" section can be accessed from the homepage of the Air India websitewww.airindia.in.

The modification/cancellation request for bookings made online will be processed automatically through the Internet Booking Engine. Any refund due will be done through the system in accordance with the applicable modification/cancellation rules.

In case of rebooking, a fare difference may be payable for the change, as per the fare applicable for the rebooked date, in addition to any rebooking fees/charges. Any additional charges or fare difference for the modified reservation can be paid through any of the payment modes mentioned above, however it is advisable to use the same payment mode/card as used for original reservation.

Please note that if a booking is modified or cancelled with the call centre/reservations office or if it is partly utilised, it cannot be further modified or cancelled online.

Further online modification or cancellation of a single PNR that have multiple passengers booked on it, will result in modification or cancellation of all the booked passengers and is not possible to cancel one passenger from a multi passenger booking. You would have to contact the call centre for such cancelations or rebooking. And also for all Redemption Bookings please contact our call center as the same cannot be done online.

Kindly send an email to ecommerce@airindia.in in the following circumstances:

• If you are unable to access the "My Booking" section due to an error or if the fare rule does not permit the refund or in case of involuntary refunds/modifications
• For any online booking clarifications/queries/ non receipt of refund.

Refund against tickets purchased through credit/debit cards will be only in accordance with credit/debit card refund procedures. Please note that cancellation and refund rules differ for different fare types and the same are displayed in the 'View Fare Rules' link on the Flight And Fare Options page of the Select tab.

If the booking has not been made online, please contact any AIR INDIA office to make changes or cancel your reservation. Tickets will be refunded by the ticket issuing office only. The refund of a ticket issued by a Travel Agent will be processed by the issuing Travel Agent only.

Note: Passengers holding open tickets (issued across Air India counters/travel agents) should contact the nearest Air India office/travel agent for endorsing the tickets fortravel. Bookings cannot be made online using existing open tickets.

These charges are included in the charges displayed to you in the rebooking/cancelation policy displayed in the View fare rules.