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Family Pool FAQ

Q. 1) What is a "MeraParivar" (My Family Pool)?
"MeraParivaar" is the name of the Family Pool Program offered by Air India to its active (primary active and active) members of Flying Returns (FR). Family Pooling allows two or more individual members, who are related to each other, to link their individual accounts for automatic transfer and pooling of all or pre-determined part of their individual accruals into the account of the 'Pramukh' or Head of Family (HoF), who in turn can redeem FR points as per T&C.

Q. 2) What is the benefit of creating a Family Pool?
Pooling of FR Points into one account, enables a larger corpus available for easier redemption. Pooling of FR Points results in synergy, which in turn helps in utilisation of even a small quantum of points earned by a family member, who alone as an individual member may not have been able to redeem due to insufficient points or not very frequent flight activity.

Q. 3) Who/What is a Pramukh (Head of Family) in a Family Pool?
Pramukh (HoF) is the adult member who can invite family members to join a "Family Pool” and contribute FR Points and HoF is the only authorized member to redeem points from the Pool. The title 'Pramukh' is gender neutral.

Q. 4) Who/What is "Beneficiary” in a Family Pool?
Pramukh (HoF) is the only Beneficiary in a Family Pool.

Q. 5) Who/What is "Contributor” in a Family Pool?
All sub-members linked to the Family Pool except HoF are Contributors.

Q. 6) Who all can join/form the family pool?
Pramukh can invite his/her Spouse, Parents, Spouse’s Parents, Siblings, and Siblings of spouse to join the Family Pool. The Pramukh has to be an active member.

Pramukh and each Contributor account

  • Must be linked to unique email id and mobile phone and
  • should have account status as "Active" or "Primary Active".(Member status with "Prospect", "Dormant", "Suspended", "Expired" are not eligible for the Family Pool).
Q. 7) How to create a Family Pool?
Family Pool will be created by the Air India backend team within 7-14 working days.

Request for Family Pool creation should be sent by the HoF via email from his registered email id to FAMILYPOOL.FFP@AIRINDIA.COM and all the contributors/sub members should be kept in CC in this email.

This request for creation of Family Pool must be sent to all the prospective contributors to the registered email id as in their FR membership accounts.
That means that HOF should keep all the sub members in CC while providing the Air India with required details. The Family Pool will be created or sub member added only when consent is received from the sub-member (contributor)

Q. 8) What details are to be sent in the Email for Creation of the Family Pool?
Subject line: The subject line should read as

"Request for Family Pool – Pramukh (membership number) with ____(number) Contributors
Members are requested to share the following details to enable us create the Family Pool:

Membership Id of Pramukh/Beneficiary:
Name of Pramukh/Beneficiary-
End date of the Family Pool-
Ratio of FR points to be transferred to the Family Pool-
(Note: The three options are 100:0, 50:50, 75:25)

Details of the contributors:

Contributor-1
Membership id:
Name:
Relation with Pramukh (Spouse/children of HoF/Parents of HoF/Spouse’s Parents/siblings of HoF/siblings of spouse):
End date of the Family Pool:

Contributor-2
Membership id:
Name:
Relation with Pramukh (Spouse/children of HoF/Parents of HoF/Spouse’s Parents/siblings of HoF/siblings of spouse):
End date of the Family Pool:

Pramukh needs to specify the above details of each of the contributors (maximum 8)

Q. 9) How does the Sub-Member provide consent for creation of family Pool?
Sub-member is required to forward the email sent by Pramukh to FAMILYPOOL.FFP@AIRINDIA.COM confirming that he/she is giving consent to joining the Family Pool, agrees to the other sub-members added to this pool on Pramukh request and has read all the FAQs/terms and condition of the Family Pool as given on the Air India Website.

Sub-member should add "CONSENT” in subject line and reconfirm their membership number and relationship with the Pramukh. All communication should be made from their registered email id as in their account profile.

Q. 10) What is the Split Ratio available to the members?
There are three split ratios available in the MeraParivar Family Pool:
  • 100:0 – 100% of the sub -member’s existing and future accrual points are transferred to the Pramukh’s FR account.
  • 75:25 – 75% of the sub-member’s existing and future accrual points are transferred to the Pramukh’s FR account
  • 50:50 – 50% of the existing and future sub-member’s accrual points are transferred to the Pramukh’s FR account.
However, the selected ratio would be same for all contributors/sub-members.

Q. 11) What is the Service Fee for creating/joining/modifying the Family Pool?
Please refer to the following table to know about all the charges involved in the Family Pool Program.

No. Activity Initiator Account to be Debited FR Points Debited Frequency
1 Flying Returns account activation Head of Family Head of Family 1122 Once on 1st Sub-account linking
2 Addition of members by HoF Head of Family Head of Family 122 Per Sub-account – on linking
3 Addition of members when the member requests to join a Family Pool Sub-account Sub-account 122 Once on linking
4 Delinking of Sub-account post Family Pool account activation Head of Family Head of Family 999 Per Sub-member – on delinking
5 Delinking of Sub-account post Family Pool account activation Sub-member Sub-member (in case of insufficient points available, then FR points will be debit from Pramukh) 999 Once on delinking
6 Involuntary dissolvement of Family Pool upon demise of HoF Air India Head of Family 0 -
7 Delinking upon demise of Sub-member Head of Family Head of Family 0 -
8 Voluntary Dissolvement of Family Pool Air India/Head of Family Head of Family 1999 Once on dissolvement
9 Voluntary change of Split ratio Head of Family Head of Family 3222 Only after 1 year of activation of Family Pool
Q. 12) Who is eligible for creating a Family Pool?
A Family Pool with Flying Returns can be constituted as 'Pramukh' or Head of Family by only those Flying Returns members who are above the age of 18, have an ‘Active’ status and have completed their profile information, including identity document details.

Q. 13) Who is eligible for joining a Family Pool?
The Pramukh’s family defined as Spouse, children of HoF, Parents of HoF, Spouse’s Parents, siblings of HoF and siblings of spouse, having active/primary active/dormant FR account can join the Family Pool.

Q. 14) Do the Head of Family/Family Pool members need to be Resident Indians?
No. Members and Sub-members can be nationals / residents of any country, provided they are eligible and bonafide members.

Q. 15) What is the Minimum Age for joining a Family Pool?
The minimum age for joining a family pool is same as the minimum age for being a Flying Returns member that is 2.

Q. 16) Can Infants (under 2 years of age) join the family pool?
No. An infant (under 2 years of age) cannot join Family Pool because infants cannot become FR members.

Q. 17) Can a Child become a sub-member in the family pool?
Yes, child member between the age of two (2) and twelve (12) can join a Family Pool.

Q. 18) How many sub-members are required to constitute a Family Pool?
Minimum one sub-member is required to constitute a Family Pool.

Q. 19) How many members can be part of a Family Pool?
A Maximum of 9 (Nine) FR accounts , including HoF can be linked to form a Family Pool.

Q. 20) How can I add more members once I reach the maximum limit of sub-members?
The ‘Pramukh’ will be required to delink the sub-members in order to add more members as a maximum of 8 sub-members can be there in the Family Pool at any point of time with delinking being allowed only after a sub-member has completed one year in the Family Pool.

Q. 21) What if the Pramukh, invites friends to join the family pool or gives false information about relationship for the purpose of creation of the pool?
If a member is invited to join a family pool who is not related to the HoF as mentioned in the eligibility criteria or if false information to enable creation / addition to the pool, then as per T&C, this can lead to disqualification, suspension of FR Account/s and forfeiture of all or part of FR points therein.

Q. 22) Can a Family member who is Not a Member of Flying Returns, be invited to join a Family Pool?
No. Anyone who is not a member of Flying Returns cannot be invited to join Family Pool. One has to first become a Flying Returns member to become eligible to join a Family Pool.

Q. 23) Can an individual be a part of more than one Family Pools simultaneously?
No. An individual cannot be part of more than one Family Pools simultaneously. Instances of an Individual FR Member attempting to constitute / start / join / participate or register in more than one Family Pool account under the same / similar name with multiple / different Mobile Numbers / or Email Id's and identified to be "Ghost" or 'Duplicate' as per T&C, can lead to disqualification, Suspension of FR Accounts/s and forfeiture of all or part of FR points therein.

Q. 24) Can a sub-member be part of two different family pools?
No. A sub-member cannot be a member of two different family pools. One FR Member can be part of only one Family Pool.

Q. 25) Can a HoF of one Family Pool be a sub-member of another Family pool?
No, a Head of Family of one Family Pool cannot be a sub-member in any other family Pool.

Q. 26) What if the invitation is declined?
If a member declines the invitation or does not provide consent, then he does not become a part of the Family pool and he/she is not added to the Family Pool.

Q. 27) Will the member cease to accrue points once joined a family pool?
This depends upon the split ratio of the Family Pool. If the Family Pool has a split ratio of 100% : 0% then all the points accrued will be transferred to the Family Pool. If the split ratio is of 75% : 25% then 75% of all the points accrued will be transferred to the Family Pool, and if the split ratio is of 50% : 50% then 50% of all the points accrued will be transferred to the Family Pool.

Q. 28) What happens to the Spouse Linked accounts after the introduction of the Family pool functionality?
From October 2, 2018, onwards ‘Spouse Linking’ has been replaced by ‘Family Pool’ and all spouse linked accounts have been delinked. In order to use the FR points available in the spouse’s account, the member has to create a Family Pool as a Pramukh and add their spouse to their Family Pool.

Q. 29) Can a member opt for spouse linking in place of Family Pool?
No. Spouse linking cannot be initiated and in place of that a Family Pool is to be created.

Q. 30) Can a sub-member redeem points from the Family Pool?
No. A sub-member cannot redeem Points from the Family Pool. For redemption, sub-member has to request Head of Family to redeem.

Q. 31) Can a sub-member redeem FR Points available in another member's account of the same Family Pool?
No. A sub-member cannot redeem FR Points available in another member's account of the same Family Pool

Q. 32) Can Sub-members belonging to a common Family Pool transfer points to each other?
No. Sub-members belonging to a common Family Pool cannot transfer points to each other

Q. 33) Can the head of the family redeem FR Points available in the sub-members account?
No. The Pramukh cannot redeem FR Points available in the sub-members account.

Q. 34) When will the FR Points in the family pool expire?
The original expiry rules will apply to the FR points that are transferred to the family pool.

Q. 35) What rights does the sub-member have regarding the use of the points contributed to the family pool?
The HoF has the sole authority over the FR points contributed in the Family Pool.

Q. 36) Does the Tier of HoF have any effect on accruals or benefits of other sub-members in Family Pool?
No. The Tier of HoF does not have any effect on accruals or benefits of other sub-members in the Family Pool.

Q. 37) Will the Pramukh’s Tier be upgraded on the basis of the FR points in the family Pool?
No. The Tier status is attained only on the basis of the points accrued by a member attaining Tier individually.

Q. 38) Does the Tier of a sub-member of a Family pool have any effect on accruals or benefits of HoF or other sub-members in Family Pool?
No. The Tier of any sub-member of a Family Pool does not have any effect either on HoF or other sub-member account.

Q. 39) Will the HoF or each of the sub-members of a Family Pool, get a separate physical Family Pool membership card?
No. Physical Family Pool membership cards will not be issued to either HOF or sub-members. They will be issued card individually on attaining Tier individually.

Q. 40) When and why does the Family Pool become inactive?
A Family Pool account becomes Inactive when there are no Linked Sub-accounts, during Change of HoF, when HoFaccount is Cancelled, Suspended, Terminated or Black-listed

Q. 41) When can the Pramukh delink the sub-members and invite another family member?
A sub-member can be delinked only after one year of being linked to a Family Pool and this can be done any number of times.

Q. 42). Is consent of existing sub-members taken when Pramukh sends request to add new sub-members?
No. sub-members consent is taken only at the time of his / her joining Family Pool based on the request made by the Pramukh. Consent will not be taken when any change (addition / deletion) is made to the Family Pool upon subsequent requests sent by the Pramukh.

Q. 43) Can the sub-member leave a Family Pool joined earlier?
Yes, a sub-member can opt out of the Family pool by delinking the account after 1 year of joining the Family Pool and paying a charge of 999 FR Points.

Q. 44) When a sub-member decides to exit/leave the Family Pool, will he/she get any FR points back?
When a sub-member decides to leave the Family Pool, FR points in the Family pool account will remain with the Family Pool and he will not get any FR points back.

Q. 45) What is voluntary and involuntary dissolution?
Voluntary dissolution is when the Pramukh decides to end the Family Pool. In such a case a fee of 1999 is levied from the account of Pramukh. In the case of the demise of Pramukh where the Spouse decides to not take over as HoF, an involuntary dissolution takes place where no dissolution fee is charged.

Q. 46) In case Family Pool is dissolved voluntarily what will happen to points in the Family Pool?
In case Family Pool is dissolved voluntarily then all FR points will be equally divided among the Sub Members and Pramukh after deduction of 1999 FR points from the account of Pramukh. The transferred points will have a validity of 1 year.

Q. 47) Can Head of Family leave/relinquish his post in favour of his spouse or another family member?
No. Pramukh cannot leave/relinquish his post in favour of his spouse or any other family member. The Family Pool will need to be dissolved and a Family Pool created afresh after following the laid down procedure. Applicable service fees for dissolution and creation of the pool will be charged.

Q.48) What is the Process of exiting a pool?
Any Sub member who wants to exit Family Pool needs to send us a request to exit a family pool. Also, penalty of 999 FR points will be deducted on each sub-account’s delinking.

Q 49) Can a sub-member later claim he had not given consent and asks for FR points to be returned?
This is not possible as while creating the family pool, backend team has already taken consent from all the sub-members via mail to join the family pool.

Q. 50) What happens to a Family Pool in case of demise of Head of Family?
In case of the demise of the Pramukh, the Family Pool will be dissolved and the pooled points will be divided equally among all sub-members of the Family Pool.

Q. 51) What happens to the family pool and FR points upon Death of Sub member?
In case of the demise of the sub member, if the split ratio is other than 100%-0% and there are balance points available in sub member’s account, Pramukh of the family pool should get the particular sub member exit the family pool by the backend team sending the death certificate of sub member. The sub member will be removed from family pool and the balance points available in sub member’s account will be transferred to Pramukh’s account and those transferred balance points will be provided with a validity of 1 year.


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