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FAQs

AI Mobile Bookings

DOWNLOAD AIRINDIA MOBILE APP ON :
Download on the App Store : External website that opens in a new windowGet it on Google Play : External website that opens in a new window
Q.

What functionality is supported on Mobile Booking?

A.

You can book One-way, Round Trip and Multi-City travel on all Air India operated sectors, for up to 9 passengers (including adult and children in one go). The number of infants should not exceed the number of adults in the booking.

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Q.

What are the time restrictions of buying a ticket on the mobile?

A.

Mobile booking is available for Domestic flights up to 2 hours and international routes up to4 hours before scheduled departure time and with a scheduled departure up to 361 days in the future.

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Q.

Can I book multiple cities with stopovers through the mobile app?

A.

Kindly use the Multi-City option to make such bookings. Subject to seat and pricing.

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Q.

Can I purchase an open-dated ticket?

A.

The Mobile App supports only confirmed bookings.

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Q.

Which are the payment methods that I can use for my mobile booking?

A.

The following payment methods are accepted for bookings made on the mobile app

Credit Card – American Express, Visa, Master, Diners & JCB

Other Form of payments – Internet Banking, Rupay cards, Wallet, UPI & EMI.

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Q.

Can I make a booking on the mobile app with my credit card if I am not travelling myself?

A.

Yes. You can make booking on Mobile App using any of the payment methods even when you are not travelling. However, if the booking is made through Card, then following needs to be complied.

The traveller is required to carry a photocopy of the card, which is signed by the card holder authorizing the use of the card for the purchase of the ticket. For security reasons, the only first four and last four digits of the card should remain visible, you should strike out the middle 6 digits and the security CVV.

The above Card copy MUST be produced at the time of check-in. If the passenger fails to comply, Air India reserves the right to deny the passenger(s) from boarding the flight.

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Q.

Can I use more than one card for my payment if I have a credit limit on my card?

A.

For one transaction only one card can be used. Splitting of transaction value in multiple payment methods or multiple cards is not permitted.

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Q.

Can I check to see that the payment for my ticket has been successful?

A.

If your payment is successful, you will receive a confirmation email and email for Itinerary receipt. You can also view the status of your booking from "My Trips" on home screen

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Q.

How can I use the Ticket details received on the mobile / e-mail id?

A.
  • After your booking transaction is successfully completed, an e-Ticket (ITR) would be sent to your registered e-mail address. Also, the booking will be saved on your phone under "MyTrips" if the mobile settings permit the same. If not, then the booking transaction can be added manually under "My Trips” section.
  • You can take a print of the e-Ticket and carry the same to the airport, or else show the Booking details on Phone at Airport entry point along with a photo ID card. The name on the ticket should match the name on the Identification shown at the airport entry and at the time of check in.
  • You can check-in on mobile and select the available seat before going to airport. Check-inwill be open within 48 hours of flight departure time
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Q.

I haven’t received my e-ticket mail. What should I do?

A.

Please re-check after 15 minutes and ensure that the email has not gone into your Spam Mail folder. If you still do not see your e-ticket, you may use the My Trips section to retrieve your booking and resend the confirmation details and ITR to your email ID. Alternatively, you may please contact Air India Customer Support.

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Q.

Can I use this service for checking availability and fares without actually purchasing a ticket?

A.

Yes! You can check flight availability and fares without actually purchasing a ticket.

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Q.

Why do I see a lower fare than the fare that I have paid for? Do I get a refund of the balance amount?

A.

Air India has seats for restricted and unrestricted fares in the same class of travel. In the event, you see a lower fare than the fare paid for, refund for difference in amount is not applicable. Similarly, in case the fare has gone up and tickets are being sold in higher fare ladder, no difference would be collected for the same flight, unless there is a directive to levy mandated charge on behalf of other agencies i.e., Airports / Government authorities.

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Q.

Will extra fees and taxes be charged on top of the price shown?

A.

No, the fares displayed are inclusive of all known taxes at the time of reservation. However, if any tax is introduced between the period of booking and travel date then it might be collected at the airport at the time of departure.

In case of Inter-currency transactions, some credit card banks are known to charge foreign transaction fee from their card holders. Please note that this fee is not charged or collected by Air India.

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Q.

I entered my PNR (booking reference) and name in Add Trips screen, but I cannot see my booking?

A.

Please Re-Check that you have entered the correct PNR also referred as booking reference number or Airline Booking Reference number. The PNR which has 6 alpha numeric characters must contain an active travel segment for retrieval.

Please ensure that you enter the exact Last name of at least one traveller as it appears on the ticket.

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Q.

Can I cancel and refund my booking through the mobile app?

A.

Cancel and Refund option is available for bookings created online after 25th May 2022 on the websitewww.airindia.in.in& mobile app. Such tickets if reissued online will be refunded offline. Kindly write to contactus@airindia.com

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Q.

Can I rebook my booking through the mobile app?

A.

Rebooking is available for bookings created after 25th May 2022 online on the websitewww.airindia.in.in & mobile app. Bookings with No show segment cannot be rebooked online and have to be referred to Air India customer Support.

There should be an active segment in the booking for rebooking.

Domestic Bookings created more than 7 days prior to commencement of travel may be cancelled within 24 hours of booking without penalty. Reservations booked within 7 days of commencement of travel are subject to the applicable cancellation penalty.

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Q.

I am not able to download the App?

A.

Air India’s Mobile App supports Android version 2.6.2 and iOS version 2.0 and above. Please check your mobile operating system version.

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Q.

I am not able to login to my Frequent Flyer Account?

A.

The facility to register, login & redeem miles will be available soon on our New Mobile App

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Q.

My app is crashing I am not able to make Booking or Check-in?

A.

Air India’s Mobile App supports Android version 2.6.2 and iOS version 2.0 and above. Please check your mobile operating system version.

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