FAQs

Any passenger holding a confirmed ticket for any Air India operated flight in any class of booking can avail this facility.

You must download the AI Mobile App on your Mobile to avail this facility.

There is no necessity to register for availing this facility. Any passenger holding a confirmed booking with e-ticket can log onto Air India AI Mobile App and carry out check-in.

Once the AI Mobile App is downloaded please select the Check-In option..Provide requisite information as required and follow the process flow.

You can check in on all Air India flights (Domestic as well as International). Mobile check in is not permitted on Code Share flights.

The AI Mobile App check - in facility would be available starting 48 hours in advance and up to 90 minutes before a flight departure time. Please ensure to reach the airport well in time . Airport reporting time is given on your check -in confirmation email/ boarding pass(PDF) sent to your email id.

A maximum of nine passengers can be checked in simultaneously. You can check-in on any Air India operated flight as long as you fill in the Air India PNR (5 digit alpha numeric number) details along with the correct last name as in your ticket in the Add Trip screen. However, you may have to check in the group members / family members one at a time.

The infant booked in the PNR can be checked-in along with associated adult in the booking.

Passengers with special requests like wheel chair, unaccompanied minors etc cannot make use of this facility. Only passengers having confirmed booking without any special service requirement can avail this facility.

Yes. While you follow the interactive process flow, you will be shown the seat map and you may choose any of the available seats. However, Air India reserves the right to change the assigned seats prior to travel due to operational reasons.

Preferred seats like Emergency Exit Row seats and select seating rows are not available for selection on the Mobile APP while checking-in as such seats need to be prepaid for either at the time of booking or through AI website/Booking Offices/Airport ticketing offices and the AI call center.To know more please visit the URL : http://airindia.in/preferred-seat-scheme.htm

Emergency Exit row seats will not be allocated to pregnant women, families with children below 15 years of age, aged passengers and passengers with any disabilities or who are unable to follow the instructions given by the cabin crew or provided by the operator in print in case of emergency. Air India reserves the right to refuse emergency exit row seats at the time of check in.

Yes it is possible to check-in to multiple flights, as long as they are within 48 hours of departure time. However in case of International travel , if any of the connecting flight falls between the range of AI 010 to AI 399 and AI 900 to AI 999 then the mobile app check-in facility is currently not available.

Passengers travelling on purely domestic sectors within India would be issued a Boarding Pass. A hardcopy of the boarding pass will need to be carried to the airport. Passengers travelling ex-India on international sectors or on domestic cum international sectors ex India would be issued with a Confirmation Slip, copy of which needs to be presented at the dedicated counter at the airport at the time of completing the check-in formalities.

Passengers travelling ex foreign stations on AI flights would be issued with a Boarding Pass

Passengers travelling on international flights need to get their travel documents etc. verified by the airline staff. As such these passengers are issued with a confirmation slip at the time of AI Mobile App check-in and the confirmation slip contains the passenger name, flight number etc along with the seat number allocated.

Passengers traveling ex foreign stations on AI flights are generally issued with a Boarding Pass. However if there is a mismatch between the booking name and the Passport name then the Confirmation slip will be issued subject to documents check at the Airport.

Yes, passengers on international flights holding confirmation slip need to contact the airline staff at the dedicated counter to complete other check-in formalities and also for obtaining the boarding pass in exchange of the confirmation slip.

After your check-in is successfully completed, a Boarding Pass PDF would be sent to your registered e-mail address. Also the details will be saved on your phone under "my trips”.You can take a print of the Boarding Card and carry the same to the airport, or else show the Booking or Check-in details on Phone at the check-in counter along with a photo ID card and obtain the printed boarding card.

While doing a mobile check-in for international flights ex-India you will only receive a confirmation email and the boarding pass will have to be collected at the Airport before proceeding to clear Security and Government formalities, the Indian Government requires you to carry the physical print of the Boarding Pass.

For travel to select airports which are enabled for 2D Mobile Boarding Pass processing, you will receive a 2D Mobile Boarding Pass on your mobile handset which can be scanned at the enabled airports to clear the government formalities.

Dedicated Baggage Drop Counters are available to complete all the check-in formalities. These counters close 45 minutes (in case of Domestic sectors) and 60 Minutes (in case of International sectors) before departure. You are required to reach the counter well in time to complete your check-in formalities.

De-Check-In can be done only at the respective Airport by the airline staff. For any assistance you may contact the AI Call Center.

Please re-check after 15 minutes. Please check your Junk mail folder. If you still do not see your e-Boarding Pass, please contact our customer support team to resolve the issue.

Please Re-Check that you have entered the correct PNR also referred as booking reference number or Airline Booking Reference number. The Air India’s PNR is 5 Characters only if you are using 6 character PNR then it could be Agency PNR and will not be able to retrieve the booking.

Please ensure that you enter the exact Last name of at least one traveler as it appears on the ticket.

The rules for entry to the airports are governed by other Government Agencies. As per the existing norms and regulations, passengers are required to carry a photo ID card and copy of E-ticket/Boarding Pass to enter the airport.