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Effective 1st October 2015, Air India commences Domestic Operations from Terminal 2 of the Mumbai International Airport.
Air India is the first Indian airline having both domestic and International from the same International Terminal 2.

Departure Information

Airport Ticketing Office

Air India Airport Ticketing Counter is located at Terminal 2, Departure Level 4 at Gate no 4 and 5

Check In Counters

Air India Check-In counters are located at aisle E for Domestic Departures and F for International Departures. Separate Check-in Counters are available for First, Executive and Star Gold passengers.

Check In Time

Due to the distance between check-in counters and the boarding gate, guests are encouraged to report at the check-in counters and complete all check-in formalities well before the counter closure time.
Check-in Time For Domestic flights Guests are encouraged to report at least 2 hours before the departure of the flight for check-in at Air India counters, to avoid delay due to congestion at security checkpoints. Airport check-in counters close 60 minutes before departure time for all classes of guests.
Check-in Time For International flights We open our check-in counter 4 hours before departure of the flight, for verifying the documents and completing the regulatory formalities required for acceptance of the guests. Check-in counters close 60 minutes before departure time for all classes of guests.
Due to congestion at the security check points at Mumbai Airport, we encourage our guests to report well before time to avoid any inconvenience.
General Information International Guests traveling from Mumbai Airport, after Check-in, must undergo CISF Security Check and complete the Immigration formalities before proceeding to the boarding gate mentioned on the boarding card.
Domestic passengers must complete the security check and proceed towards the boarding gate mentioned on the boarding card.
Arrival Information
Baggage carousels are located in the Arrival Hall. Information monitors display flight number and the sector. In case of any assistance with the baggage, please contact the Baggage Services Desk located in the Arrivals.

Transit Information

Transit area is located at the Level 2 of the Terminal Building.
A full fledged Air India Transfer Desk operates from Level 2 on 24 x 7 basis to facilitate passengers transiting through Mumbai Airport.

Minimum Connecting Time

Air India flights at CSI Airport Terminal - T2
Domestic To Domestic 1 Hour
Domestic To International 1 Hour 30 Minutes
International To Domestic 2 Hours

Airport Transfer

Inter- Terminal In case, you have an onward journey on a domestic carrier operating from Terminal 1, Inter-terminal Coach is available for transfer at Level 1. The inter-terminal coach is free and operates every half an hour.
To City For travel to the city, you can book for Pre-paid Taxi/Limo service at their Desk located inside the airport. You can also book for OLA or Uber located outside the airport.

Airport Facilities

Baggage trolleys Trolleys are available both at the departure level and at arrivals free of cost
Baby Strollers Strollers are available free of cost on request near check-in counters (D,K)
Child Care Rooms Located at Level 4 Check-in Area and Post immigration Core Duty Free Area. Also located at South West Pier Level 2
Currency Exchange Centrum Money Changer located at Departure Level 4 and Arrival Level 1 and 2. Thomas Cook located at Arrival Level 1 and 2. Akbar Travels located at Departures Level 4 Check-in and Level 2
Banks and ATMs State Bank of India, Indusind Bank and Citibank at Departure Level 4, Arrival level 1 and 2. IDBI at Arrival Level 1
Lounges CIP Lounge located at Level 3 and 4 for premiere airline passengers. Loyalty Lounge at Level 4 for premiere airline passengers and paid access to this lounge is also available. Pranaam GVK Guest Services offering paid services
Internet Browsing Located at Level 3 and 4 for free internet browsing
Wi-Fi Free wi-fi internet connectivity is available throughout all passenger waiting areas. Passengers have to provide their mobile nos as login ids to access secure high speed connection.
International Sim Cards Matrix and Uniconnect offer postpaid and prepaid international SIM cards located at Level 3 and Level 4
Baggage Wrapping Available at Departure Check-in counter (C,F,J & M) on chargeable basis
Prayer/Meditation Rooms Located at Departure Level 4- Pre immigration (Gate no 8) and Post immigration (Gate no 64 and 65)
Parking Facilities 1500 car slots are available at International terminal on payment of parking charges. Specific pick up and drop off points are also assigned through out the terminal.
Niranta Airport Transit Hotel Located at Level 1 T2 and available at hourly rate with 24 hour check-in and check-out
Food and beverages Several food outlets and retail outlets are there before and after the Security Hold Area.
Other Facilities Postal services, smoking area, drinking water fountains, toilets are available for the convenience of the passengers
Airport Lounge

International Terminal

City Mumbai
Lounge Name Mumbai Airport Lounge Services Pvt Ltd.(MALS)
Location International (T2)
The Lounge is located post CISF and Immigration checks at Level 4 (Entry for both First Class and Business Class passengers is from Level 4)
Level 4 for International First Class Passengers
Level 3 for International Business Class Passengers
Domestic (T2)
The Lounge is located post CISF Security clearance at Level 3 for Domestic Business Class Passengers
Contact: 24 x 7 mobile number - 8450965578
Available For All Air India Revenue First Class, Business Class, GEC and TMC Members.
Access to All Airline Passengers
Facilities Available
  • Comfortable Ample Seating Area
  • Hot Food. Snacks, Cookies and Salad Bar.
  • Freshly Brewed Coffee / Tea.
  • Finest Collection of Drinks in International Lounge
  • Newspapers and Magazines.
Operating Hours International: 24 Hours.
Conditions: Maximum 4 hours stay prior to the boarding time. The Lounge is a non-smoking area.
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