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FAQs

Online Booking

Q.

What is online booking and how do I use it?

A.

A.Online booking through www.airindia.in is a convenient way of booking your travel over the internet. Using the Air India online services, you can:

  • Book a flight and pay online for your travel
  • Choose and add complimentary services like meal, wheelchair and paid services like preferred seat or additional baggage.
  • Redeem your frequent flyer miles online .
  • Web Check in

On the website, you have a display of benefits related to the cabin, thus enabling you to take a decision to pay more and get additional benefits in the same cabin. You can block a seat of your choice as well as pay for your additional baggage at the time of booking.

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Q.

How do I use the online booking service?

A.

Choose your type of travel, select your travel route, date and cabin type and Search
You will then have to follow the process of:

  • Select flight and fare from a display of options of available flights with fares
  • Review Selection
  • Fill Passenger details (Name, Contact etc)
  • Select Additional Services (optional)
  • Confirmation - Getting a confirmation of the booking details.
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Q.

What flights are available for online bookings onwww.airindia.in ?

A.

Online booking is available for Air India operated flights, on all destinations on the Air Indianetwork.

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Q.

What are the time restrictions of buying a ticket online?

A.

Online booking is available for all flights up to 2 hours before scheduled departure time. Online booking is available for any flight, with a scheduled departure up to 361 days in the future.

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Q.

What is the maximum number of travellers for whom I can make an online reservation?

A.

In one online transaction, you can book up to nine (9) passengers, including adults andchildren in your traveling party. Infants are co-related to the number of adults in the travelingparty. The figure could vary in Business and First class depending on the configuration of theaircraft.

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Q.

Can I make an online booking for a child traveling alone?

A.

No, you cannot make a booking for a child travelling alone. Please contact your nearest Air India office for further details.

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Q.

How can I book a one way or return travel?

A.

Select the "One way” radio button on the "Search Flights” tab for one-way travel. The "Return” radio button is used for booking return point to point travel.

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Q.

How can I book a flight that returns to/from a different airport?

A.

Please use the "Multi-City” link to enter details of your separate flights.

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Q.

Can I book a trip with more than one destination?

A.

Yes. By using the Multi-city link you can search for point to point flights by filling up to 3destinations. You can also use this function to book a journey with a stopover for one-way orreturn travel, by entering each leg of the journey separately with the required dates. Forexample, to book a stopover in Delhi on your way from London to Mumbai, enter "London”and "Delhi” in the first set of search fields, then "Delhi” and "Mumbai” in the second set.
You can also use this function to book a journey that begins in one city and ends in anotherafter passing through one or more cities in between.

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Q.

What bookings can be made using the Concessionary fare types?

A.

Currently you may use the Concessionary fare types link for making an online booking fordomestic travel within India only. The concessions offered are for Senior Citizens, Youth,Students and other Government and Military concessions, the details of which can be viewedon the link: http://www.airindia.in/concessionary-fare.htm.

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Q.

A.

You can check flight availability and fares, as we take the payment only if you choose tocomplete a booking.

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Q.

Can I book different classes for different legs of my journey?

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You can have a view of the fares of all cabins in one page. Thus, enabling you to takedecision for a mixed class journey.

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Q.

Can I purchase an open-dated ticket when I book online?

A.

No. The selected sectors must be booked on a confirmed basis and paid for at the same time.

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Q.

Is an Air India online booking valid for travel on other airlines?

A.

No, currently all the bookings are valid only for travel on Air-India. No interline sales arepermitted online.

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Q.

Can I book my ticket online and pay later?

A.

Currently we do not offer this service online. The full payment has to be made at the time ofbooking.

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Q.

Can I make the booking online and pay at any of the Air India offices?

A.

Due to ticketing regulations, a different fare may apply if you wish to pay for the tickets at anAir India office. The fares displayed online are for sale and payment made throughwww.airindia.in only.

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Q.

How can I pay for my ticket online, what are the payment methods?

A.

The following payment methods are accepted for bookings made on the mobile app

Credit Card – American Express, Visa, Master, Diners & JCBOther Form of payments – Internet Banking, Rupay cards, Wallet, UPI & EMI.

If your payment is successful, you will receive an Itinerary receipt by email.

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Q.

Can I use more than one card for my payment if I have a credit limit on my card?

A.

No. For one transaction only one card can be used for online booking.

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Q.

Is it secure to give my personal details and my Credit card information online?

A.

Our site www.airindia.inin uses the industry standard Secure Socket Layer (SSL) technology toencrypt all personal data that is sent by your computer to the Air India server.

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Q.

Can I make an online booking with my credit card if I am not travelling myself?

A.

If the cardholder is not a part of the traveling party, then the passenger should possess: Aphotocopy of both sides of the card, which will have to be self-attested by the card holderauthorising the use of the card for the purchase of the ticket. For security reasons, pleasestrike out the security CVV digits on the copy of the card. This photocopy should alsocontain the name of the passenger, the date of journey and the sector on which the journey ismade.

The above document MUST be produced at the time of check-in. If the passenger fails tocomply with these conditions, Air India reserves the right to deny the passenger(s) fromboarding the flight.

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Q.

What is convenience fee?

A.

It is a non-refundable fee of INR 300 that is applied to all domestic bookings made via our website, mobile application, and call centres. The fee applies on all modes of payment and is charged per customer per ticket.

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Q.

Is convenience fee refundable?

A.

No. Convenience fee is a non-refundable fee.

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Q.

Does convenience fee apply on cancellation and reissue/changes?

A.

No, convenience fee does not apply on cancellation and reissue/changes. It is applied only while booking your tickets.

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Q.

Why have I been charged a foreign transaction fee?

A.

As mentioned on our website on the purchase page, after you enter your card details andbefore you accept the Terms and Conditions, we have a note explaining that some cardissuing banks do charge a foreign transaction fee.

You are transacting on a website where the Merchant is based in India. In certain cases wherethe merchant is not based in the same country as the customer, your card issuing bank maycharge an International Transaction Fee, over and above the transaction value. This fee isimposed by Visa/Master and passed on to the card holders by the card issuing bank. For moreinformation you may please check with your bank on the clauses governing these additionalforeign fees. This fee is in addition to your ticket fare charged and will be incorporated inyour credit card statement. It is not charged or billed by Air India and hence will not beincluded in the Online Booking Confirmation email sent to you.

As this charge has not been made by Air India, we request you to liaise with your cardissuing bank for the same.

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Q.

Will extra fees and taxes be charged on top of the price shown online?

A.

All known taxes at the time of reservation have been collected. However, there may be sometaxes which are collected at the airport on departure. As the merchant is based in India, somecredit cards also charge a foreign transaction fee. This fee is not charged by Air India.

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Q.

I can see a lower fare than the fare that I have paid for, why? Can I get a refund of thebalance amount?

A.

Air India has seats for restricted and unrestricted fares in the same class of travel. As flightavailability is dynamic in nature; the fares may differ with the discounted fares beingavailable later. Refund cannot be processed for the difference in fare. The same applies if thefare displayed is higher than the fare that you have paid. We do not collect the fare differenceif you do not change your travel date. The fare difference is collected only if the travel date ischanged and the fare applicable for the rebooked dates is higher than the amount paid by you.

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Q.

If I book my flights online, how will I get my ticket?

A.

After you complete your online purchase, the system will generate your itinerary receipt videemail and display the key information of about your reservation on the screen. You will needto print the receipt sent by email and produce it at the airport along with your valid photoidentification for check-in. Please carry this printed receipt to gain access to the airport and tocheck-in.

You can resend the itinerary receipt to your email id from the Manage Booking section on thewebsite.

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Q.

I did not receive a booking confirmation on the page. What should I do?

A.

You should have received a copy of the receipt at the email address you entered during thebooking process. Please check that the email has not gone into your Junk Mail folder. If youstill do not see your e-ticket, you may use the Manage Booking section to retrieve yourbooking and resend the confirmation details and Itinerary receipt (ITR) to your email ID.Alternatively, you may please contact Air India Customer Support.

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Q.

How can I view my trip details online?

A.

You can view your bookings by giving your booking reference and last name under theManage Booking tab.

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Q.

I entered my booking reference and last name in the Manage Booking but I cannot seemy booking.

A.

Please Re-Check that you have entered the correct PNR also referred as booking referencenumber or Airline Booking Reference number. PNR which contain 5 6 characters mustcontain an active travel segment for retrieval. Please ensure that you enter the exact Lastname of at least one traveller as it appears on the ticket. Also check that the Last Namematches the one on the Itinerary Receipt and is same as the one entered at the time ofbooking.

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Q.

Can I cancel and refund my booking through the website?

A.

Cancel and Refund option is available for bookings created online after 25th May 2022 on the websitewww.airindia.in & mobile app. Such tickets if reissued online will be refunded offline. Kindly write to contactus@airindia.com

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Q.

Can I rebook my booking on the website?

A.
  • Rebooking is available for bookings created after 25 th May 2022 online on the websitewww.airindia.in & mobile app. There should be an active segment in the booking forrebooking.
  • Bookings with No show segment cannot be rebooked online and have to be referred toAir India customer Support.
  • Domestic Bookings created more than 7 days prior to commencement of travel may becancelled and refunded within 24 hours of booking without any penalty online.Reservations booked within 7 days of commencement of travel are subject to theapplicable cancellation penalty.
  • Bookings created more than 7 days prior to commencement of travel may be cancelledwithin 24 hours of booking without penalty. Reservations booked within 7 days ofcommencement of travel are subject to the applicable cancellation penalty.
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Q.

Can I use my ticket partially and ask for refund of a sector which is not in sequence oftravel? e.g: for a ticket issued London Delhi Amritsar Delhi London, I do not want touse London Delhi Amritsar or Delhi Amritsar or Delhi Amritsar Delhi, Can I applyfor part refund or refund of unused sector?

A.

Travel has to be undertaken as per sequence of issuance of the ticket. If for any reason, anintermediate travel is not undertaken and you wish to continue with the remaining/onwardjourney, the ticket needs to be reissued prior to scheduled departure of the flight/s with thefare/tax difference/change fee, if any. The re-issuance can be done at the nearest Air IndiaCity/Airport Booking office as per governing fare rules. If the passenger continues to travelas per the sequence of the ticket breaking the journey in between there may be no refundvalue for the unused sector.

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Q.

Can I avail of Companion offers online?

A.

No, currently this facility is not available for online booking; you may please contact yournearest Air India office.

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Q.

Can a passenger travelling on a Wheelchair alone, travel along with a child or with aninfant accompanying them?

A.

A passenger dependant on a wheelchair cannot be permitted to have a child or an infantaccompanying them. In such cases, the following procedures will apply:

  • An infant/child below 5 years must not be permitted to travel with a lonewheelchair/incapacitated passenger.
  • Such infant/child below 5 years must be accompanied by an additional Hostess.
  • A child above 5 years travelling with a lone wheelchair/incapacitated passenger mustbe treated as an Unaccompanied Minor and assisted accordingly.
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