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FAQs

Refund / Cancelations / Rebooking

Q.

How do I apply for a ticket refund?

A.

You can submit a ticket for refund, which is either partially utilized or totally unutilized, within one year after expiry of the validity of the ticket. With effect from 01st October 2018, the ticket/s issued will be valid for Refund up to 15 months from the date of issue / 3 (Three) Months from the expiry of ticket validity. The refund would however be processed subject to the fare restrictions of the ticket. If the payment has been done in cash, a cheque with the refund amount is sent to the address as specified by the passenger. If the payment has been made by credit/debit card, then the amount is credited back to the same credit card account. The refund cannot be processed to an alternate card account. The transfer to any other card account if required would have to be requested by you to your card issuing bank only. If the payment is made by direct debit-bank transfer, the amount would be credited back to the same bank account that it was debited from.

For all Redemption Bookings please contact our call center as the same cannot be done online.

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Q.

How long can I expect to wait for my refund to be processed?

A.

In normal circumstances a refund is processed almost immediately.However, in case of a credit card bank transfer, it takes a minimum of twenty days.

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Q.

How do I cancel bookings made online on the Air India website?

A.

Once you make your reservation online you can make use of the "My Booking" section to cancel your reservation for only fully unutilized tickets. The link to the "My Booking" section can be accessed from the homepage of the AirIndia website www.airindia.in.
The cancellation request for bookings made online will be processed automaticallythrough the Internet Booking Engine.Any refunds due will be processed by the system in accordance with the applicable cancellation rules.
Further cancellation of a single PNR that have multiple passengers booked on it, will result in cancellation of all the booked passengers as it is not possible to cancel one passenger from a multi- passenger booking. The passenger will have to contact thecall centre for such cancellations or re-booking.
In the following circumstances, passengers are requested to raise their queries through https://www.airindia.in/feedback-form.htmusing,TYPE :FEEDBACK
CATEGORY : Online Tickets booked on Air India Website and Air India Mobile App.
a) If you are unable to access the "My Booking" section due to an error or if the fare rule does not permit the refund or in case of involuntary refunds.
b) For any online booking clarifications/queries/ non receipt of refund.Refund against tickets purchased through credit/debit cards will be only in accordance with credit/debit card refund procedures. Please note that cancellation and refund rules differ for different fare types and the same are displayed in the 'View Fare Rules' link on the Flight and Fare Options page of the Select tab.
If the booking has not been made online, please contact any AIRINDIA office to cancel your reservation. Tickets will be refunded by the ticket issuing office only.
The refund of a ticket issued by a Travel Agent will be processed by the issuing Travel Agent only.

Note: Passengers holding open tickets (issued across Air India counters/travel agents) should contact the nearest Air India office/travel agent for endorsing the tickets for travel. Bookings cannot be made online using existing open tickets.

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Q.

How do I rebook bookings made online on the Air India website?

A.

Once you make your reservation online you can make use of the "My Booking" section to rebook your reservation for fully unutilized / partially utilized tickets. The online modification is permitted only for first change.The link to the "My Booking" section can be accessed from the homepage of the Air India websitewww.airindia.in.

The modification request for bookings made online will be processed automaticallythrough the Internet Booking Engine. Any rebooking charges and difference in fare if any, will be collected through the system in accordance with the applicable fare rules for modification.

Please note, any ancillary services purchased such as Preferred Seat, excess baggage,is not modified online. Passenger may contact the call centre or nearest Air India booking office.Revalidation of the ancillary services will be governed by the applicable rules.For modifications in Insurance details please contact the service provider.
Email :customersupportba@icicilombard.com
Contact number : 18001032292
In the following circumstances, passengers are requested to raise their queries through

https://www.airindia.in/feedback-form.htm using, TYPE :FEEDBACK
CATEGORY : Online Tickets booked on Air India Website and Air India Mobile App.

  • a) If you are unable to access the "My Booking" section due to an error or if the fare rule does not permit the rebooking or in case of involuntary modifications.
  • b) For any online booking clarifications/queries/ non receipt of refund.Please note that rebooking and modification rules differ for different fare types and the same are displayed in the 'View Fare Rules' link on the Flight and Fare Options page of the Select tab.

If the booking has not been made online, please contact any AIR INDIA office to make changes in your reservation. Online modification is possible only for tickets issued through AirIndia website.

Note: Passengers holding open tickets (issued across Air India counters/travel agents) should contact the nearest Air India office/travel agent for endorsing the tickets for travel. Bookings cannot be made online using existing open tickets

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Q.

If I have been downgraded on my flight, do I qualify for a refund?

A.

Yes In case of involuntary downgrading, due to a change in aircraft, after completion of travel, you need to send the ticket jacket with the boarding cards to the Refunds section and as per the applicable fare rule a refund will be processed. In case of a downgrade and if you are transferred to any other airline the case is treated as a ‘transportation credit’ where a message has to be sent to the respective airline, our Central accounts and the IATA billing section, and only then is the refund processed. The ticket copy and the boarding card also need to be sent for this refund.

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Q.

If a member of my family is taken ill and I no longer wish to travel due to this, am I entitled to a refund?

A.

Yes If a member of the family has taken ill and the ticket remains un-utilized then the refund is processed as per the fare rules governing the fare.

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Q.

If my ticket is past the date of travel, can I still apply for a refund?

A.

Yes A refund can be applied for, within one year after expiry of the ticket validity. With effect from 01st October 2018, the ticket/s issued will be valid for Refund up to 15 months from the date of issue / 3 (Three) Months from the expiry of ticket validity.

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Q.

If I have used only part of my ticket, am I entitled to a refund on the unused sector(s)?

A.

In case of partial refunds, the applicable one way fare and taxes for the utilized sector of travel and the cancellation/ refund charges are deducted and the balance amount is refunded.

However in case of certain highly discounted fares, partially utilized tickets are non refundable. You will need to check the rules of the fare at the time of making the reservation.

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Q.

Can I make changes to my booking after I have purchased a ticket?

A.

For bookings made online on our website www.airindia.in, please visit the "My Booking" section under "Manage your trip" to cancel or make the changes in your reservation. You can also rebook or cancel your flight by contacting the local Air India reservations office.

However, our Call centers, Airport and City offices would be able to help you in making changes to your itinerary, irrespective from where you purchased the ticket.

If you wish to change any of the details of your booking e.g. date and time, you must inform Airindia of your changes prior to the scheduled time of departure of your flight to avoid any no show charges if applicable. Changes to your booking may incur a rebooking fee depending on the applicable fare rule.

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Q.

What do you mean by Fare Conditions?

A.

All air tickets are governed by fare conditions and they determine the price of the ticket. Depending on the fare conditions the fares tend to vary. The most flexible fares have the least restrictions attached to it and are more expensive. It is very essential to know the most common conditions:

  • Whether the ticket is refundable and the charges related to it
  • Whether the ticket dates/flight can be changed and the charges related to it
  • Whether there is no show charges related to it

Be sure to ask the booking agent about the fare conditions related to the fare/flights that you are purchasing. If you are making the booking online, you may view the restrictions when you click on the "View Fare Rules” link on the fare display page

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You are visiting a travel partner of www.airindia.in.

This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

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