FAQs

If a wheelchair is needed, the request should be placed with us at the time of reservation, ticketing or reconfirmation of the booking. Passengers are requested to pre-book wheelchairs at the time of flight booking / ticket issuance to avoid last minute delays / non availability of wheelchairs. No charge will be applied to old and infirm passengers and passengers with a medical condition for which a medical certificate has to be produced. If in case the passenger is medically unfit and requires a wheelchair, then a Medical Information form (MEDIF) needs to be filled. You may download the form from our website. You will find the same under Health Requirements. Please contact the nearest Air India office with the form duly filled by your physician. The procedure for sanction from our Medical officer takes minimum 72 hours.. In some offices like Canada it takes 5 working days. Kindly check with the local office regarding the same.

(a) Provide specific requirements with respect to handling and carriage of passenger in wheelchair such as whether passenger requires wheelchair assistance up to aircraft steps OR up to aircraft entrance OR up to aircraft seat.

(b)Notify nature of assistance required during embarkation, disembarkation and inflight at least 48 hours prior to scheduled time of departure so that we can make necessary arrangements.

(c) Passengers with critical medical condition or with requirement of oxygen during flight need to obtain clearance from Air India Doctor. In such cases, passengers are advised to fill up MEDIF (Medical Information) form available on Air India website and contact nearest Air India office for further guidance and assistance. It may be noted that clearance from doctors may take time up to 72hours

You will be required to prepare and submit a Medical Information form (MEDIF). You may download the form from our website. You will find the same under Health Requirements. Please contact the nearest Air India office with the form duly filled by your physician. The procedure for sanction from our Medical officer takes minimum 72 hours.. In some offices like Canada it takes 5 working days. Kindly check with the local office regarding the same.

You will be required to prepare and submit a Medical Information form (MEDIF). You may download the form from our website. You will find the same under Health Requirements. Please contact the nearest Air India office with the form duly filled by your physician. The procedure for sanction from our Medical officer takes minimum 72 hours

Yes. Passengers are requested to pre-book wheelchairs at the time of flight booking / ticket issuance to avoid last minute delays / non availability of wheelchairs. However, business class passengers should note that if traveling by the B747/COMBI/744 aircraft types, ascending/descending steps will be necessary. Hence, before making your reservation please check the type of aircraft with our reservations centre. You should be able to ascend/descend the steps and walk to/from your seat.

Passengers are required to provide below details to airline booking offices at least 48 hours in advance so that airline staff would verify with IATA’s Dangerous Goods Regulations before confirming acceptance*

1) No. of batteries installed on the device

2) Whether detachable or not

3) Watt-hour (WH) rating of each battery

4) If WH rating is not known Ampere hour (AH) rating and Voltage rating

5) Ensure to carry Manufacturer certificate or details

6) Type of battery viz.

Ø Non-spillable battery: Dry battery (including integrated battery) OR Gel type battery OR Wet Battery (sealed, non-spillable battery)

Ø Spillable battery: Wet batter

Ø Lithium battery: Lithium-ion battery

Note 1: Wheelchair/mobility aid battery must not exceed 300 WH. For mobility aids powered with two batteries, each battery must not exceed 160 WH. A maximum of one spare battery not exceeding 300 WH or two spares each not exceeding 160 WH may be carried

*Note 2: Carriage of Battery powered mobility aids & wheelchairs are regulated by IATA Dangerous Good Regulations and may not be accepted for carriage should they differ in laid down conditions in the regulations

Note 3: Passengers carrying own wheelchair (battery operated OR non-battery operated) may kindly note that the wheelchair should be capable of maneuvering through various areas of the airport, security hold and up to the aircraft. The wheelchair would be collected at aircraft entrance before boarding the flight that would be loaded in aircraft holds. Wheelchair would be handed over to passengers on arrival at destination either at aircraft or in arrival hall, which could be due to infrastructural constraints. In such situations, airline wheelchair would be provided till arrival hall where passenger can be shifted to his/her wheelchair .

If you require special medication, you should always carry your prescription with you when you board any flight. Different countries have different laws governing the possession of prescription drugs, and some countries have limited supplies should you require a refill of your prescription, so it is always better to bring an extra supply with you. For further information concerning any particular medications, consult with your physician and contact the local embassy of the country to which you are travelling.

Children traveling alone are classified as "Unaccompanied Minors” for which the mandatory formalities should be completed."Unaccompanied Minors" will be accepted on Air India operated flights only. For travel to and from the Gulf a child who is above 5 years and under 16 years is considered as an unaccompanied minor. For all other routes the child should be above 5 years and under 12years.The applicable form can be downloaded from the "Download” section on our website and submitted to your nearest Air India office, a minimum of 3 working days prior to travel.

No.

Please contact your nearest Air India office and complete the necessary formalities. The procedure takes minimum of 3 working days prior to travel for sanction and issuance of the tickets. This service is available on Air India operated flights only.

An expectant mother in good health may be accepted for transportation up to and including the 32nd week of pregnancy.

At the time of making the bookings, if the pregnancy is advanced beyond 32 weeks and with the anticipation of normal delivery, the expectant mother be accepted for travel up to and including the 35th week of pregnancy, i.e., up to, at least 5 weeks prior to the expected date of confinement. A medical certificate from the attending obstetrician must be obtained stating that she is fit to travel.

Cases of multiple and complicated pregnancy will not be accepted after the 32nd week in the case of :

• Multiple pregnancy which refers to twins, triplets etc.
• Complicated pregnancy which refers to cases where on previous occasions a mother has experienced difficult and complicated delivery.

If more than one month elapses between the date the booking is effected and the departure, a further certificate should be obtained, dated not more than 3 days, prior to departure.

In case of the pregnancy beyond 35 weeks, passenger may be accepted for transportation only on urgent or compassionate grounds, with the authority of the Executive Director - Medical Services, after filling the MEDIF form.

Yes However, this can be done only on the authority of the Chief Medical Officer Air India and the passenger must be accompanied by a physician and an indemnity bond must be signed.This is normally facilitated in case of urgent/compassionate cases only.

A request for an additional seat will have to be done at the time of reservation, wherein the necessary remarks will be made in your reservation.You will be issued only one ticket, with payment for the two seats shown accordingly.

Pet animals can be carried as an accompanied baggage or shipped as Cargo. You will have to make this request at the time of making your booking. The staff will advise you about certain formalities that you will have to complete. Pets will be carried at an additional charge and will not be included in the Free Baggage Allowance, even if the passenger has no other baggage. Normal Excess Baggage Charges, would be applicable for carriage of accompanied pets on domestic journeys within India. Weight of the pet plus container as also food carried per container will be charged. However these pets may be carried free of charge if the dog is trained to lead the blind passenger with impaired vision and dependant on such dog or the passenger with impaired hearing and dependant on the dog, provided this is medically established or supported. Dog if properly harnessed may be permitted to be carried in the cabin but cannot occupy a seat. Carriage of pets will not be permitted on nonstop flight operated by Air India on the India - USA - India, India-Canada-India route. The only exception would be service dogs required to assist the blind or deaf, which may be carried in the cabin.

Pets will be accepted only when properly crated and accompanied by valid health and rabies vaccination certificates, entry permits and other documents required by countries of entry for transit Pets will be accepted at owner’s risk and subject to requirements of the carrier. Air India will not be responsible in the event such pets are refused entry into or passage through any country or territory

Yes Pets will be accepted only when properly crated and accompanied by valid health and rabies vaccination certificates, entry permits and other documents required by countries of entry for transit. Pets will be accepted at owner’s risk and subject to requirements of the carrier. Air India will not be responsible in the event such pets are refused entry into or passage through any country or territory. Details can be viewed in the conditions of carriage.
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