FAQs

This is a facility through which passengers having a confirmed booking in an Air India operated flights could check -in for the flight through Air India web site. Web Check in is available on select Code Share flights. Passengers are requested to contact operating code share carrier for further assistance.

Any passenger holding a confirmed ticket for any Air India flight in any class.

There is no necessity to register for availing this facility. Any passenger holding a confirmed booking with e-ticket can log onto Air India website and carry out web check-in.

Visit the Air India website www.airindia.in Select the Check-in tab. Provide requisite information as required and follow the process flow.

Web Check in is permitted starting 48 hours in advance and up to 2 hours before flight departure time for International travel. For Domestic travel web check in is permitted up to 1 hour before departure. However, Passenger can enter airport 4 hours prior to departure.

maximum of nine passengers can be checked in simultaneously

The infant booked in the PNR can be checked-in along with associated adult in the booking.

Passengers with special requests like wheel chair, unaccompanied minors etc cannot make use of this facility. Only passengers having confirmed booking without any special service requirement can avail this facility.

The facility of paid seat selection will be available till 240 minutes (D-4 Hours) before departure. Seats selected during web check in is available at no cost.

Passengers travelling on international flights need to get their travel documents etc. verified by the airline staff. As such these passengers are issued with a confirmation slip at the time of web check-in and the confirmation slip contains the passenger name, flight number etc along with the seat number allocated.Passengers traveling ex foreign stations on AI flights are generally issued with a Boarding Pass. However, if there is a mismatch between the booking name and the Passport name then the Confirmation slip will be issued subject to documents check at the Airport.

Yes, passengers on international flights holding confirmation slip need to contact the airline staff at the dedicated counter to complete other check-in formalities and also for obtaining the boarding pass in exchange of the confirmation slip.

Yes you can.

In case you are travelling on Domestic sectors within India, on successful completion of web check-in you will get a "Print Boarding Pass" prompt. By clicking the same you can get your Boarding Pass printed on the local printer attached to your PC.In case you are travelling on International sector, on successful completion of web check-in you will get a "Print Boarding Pass" prompt. By clicking the same you can get your Confirmation Slip printed.

Dedicated Baggage Drop Counters are available to complete all the check-in formalities. Baggage drop off counters open 3 hours prior to departure and counter will close 60 minutes before departure. Only one hand bag not weighing more than 8 Kgs in and check-in bag not weighing more than 25 Kgs will be allowed in Economy Class on Air India operated flights only. Effective 12th October 2020, for First and Business Class passengers hand baggage allowance(Carry -on allowance ) will be 12 Kgs per passenger .This applies on all Air India operated flights only. Passengers are to note that Power banks are not permitted in checked in baggage, it must be carried only in the hand baggage. You are required to reach the counter well in time to complete your check-in formalities.

De-Check -in can be done only at the respective Airport by the airline staff. For any assistance you may contact Air India Customer Support.

As per the existing norms and regulations, passengers are required to carry a photo ID card and copy of E-ticket/Boarding Pass to enter the airport.